Customer Support Associate

Shanghai - China

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

To provide exceptional service to our customers who place orders and inquiries through multiple channels and technical platforms. Provide answers resolution and escalation of customer requests within the department or triage to other Stemcell departments.

Job Description

Job Description

Duties & Responsibilities

Manage end to end order management from entry backorder management order scheduling and accurate invoicing; ensure customers receive the correct product at the correct time with timely communication of any delays or changes; resolve customer and order related issues by providing solutions to customers through Live Chat Phone and Email channels by maintaining direct contact with the customer before and/or after the sale; execute cross-departmental coordination of orders which have specific product requirements to deliver on our customers expectations.

Knowledge & Qualifications

Strong service orientation with a natural customer focus. Strong communication problem solving and time management skills. Strong computer literacy with a focus on database applications and other cloud based platforms. Demonstrates attention to detail and strong data processing accuracy. Quick learner able to multitask and prioritize independently once theyve completed on the job training. Excellent team player who is responsible and dependable. Navigates varied customer scenarios and applies the best solution available based on internal best practices customer requirements resulting in a good customer experience. Utilizes soft skills and knowledge about other departments best practices in daily internal and external interactions. Computer literacy in systems: Livechat Talkdesk Magento SAP SFDC WorkDay and Google Suite. Requires working knowledge of procedures and systems in Customer Support.
Limited experience (Less than 2 years)

STEMCELL Technologies is a privately owned Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality we are a company of Scientists Helping Scientistsstanding by our customers to provide the outstanding products technical support and training they need to advance their research. Scientists performing stem cell immunology cancer regenerative medicine and cellular therapy research are among those who rely on our cell culture media cell separation products instruments accessory products and services. Through our many regional offices as well as our distribution centers in Vancouver Seattle Grenoble and Singapore we deliver our innovative specialized products to more than 100 countries. With over 1800 employees globally most with scientific or engineering degrees STEMCELL is proud to be the largest biotechnology employer inCanada.

This is an opportunity to work with highly motivated colleagues in a science-oriented creative and dynamic environment. We offer a competitive salary excellent benefits and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canadas Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer STEMCELL is dedicated to ensuring that every employee feels safe valued and respected for who they are. We know that scientific progress and innovation occur when diverse creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

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