Customer Service Representative

Xiamen - China

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

1Sufficient and proactive communicate with oversea customer in a timely manner to ensure customer satisfaction and maintain good commercial cooperation with customer.

积极主动并且及时有效地与海外客户沟通确保客户满意度与客户维持良好地商业合作关系

for handling customer orders through ERP system liaise with operational departments including Sourcing Procurement Production Quality Technical Support Warehouse Logistics departments to consolidate all the resources to satisfy customer demands and ensure on time delivery.

通过ERP系统处理客户订单与运营部各部门包括国产化采购生产质量技术支持仓库物流部门沟通协调相关资源以满足客户需求确保客户订单准时交付

forecast from customer workout key parts planning and timely share forecast/planning to production and procurement without any delay. Any delay or mistake in sharing such information would cause shortages delay in delivery or additional cost.

监控客户订单预测制作关键物料需求计划并及时分享预测/计划信息给生产和采购任何信息延迟或者错误提供将会导致物料短缺订单延误或产生额外的费用

with finance for customer invoice issues and analysis any possible discrepancy between system and actual deliveries if necessary.

与财务部配合客户发票相关事宜分析系统数据与实际发货数据之间可能产生的差异

weekly status report and monthly report to customer host monthly operational meeting with oversea customer.

制作并给客户提供周订单状态表及月度报告主持国外客户月度会议

other tasks assigned by department and backup other team members when necessary.

负责部门安排的其它工作必要时支持部门其它同事的相关工作

Qualifications :

degree major in international trade Logistics or relevant.

本科学历国贸物流等相关专业

2.3 years previous experience in customer service/support or Logistics.

3年客户服务/支持或物流相关工作经验

communication and coordination skills good teamwork skills responsible diligent and details oriented. Can handle work independently as a faster learner.

优秀的沟通协调能力良好的团队合作精神工作认真细致负责任学习能力强并能迅速独当一面

in written and spoken English.

流利的英语书面及口语能力

其他信息 :

1. Position available for start-up as soon as possible.
职位就绪可即刻入职
2. Probation period: 6 months.
试用期6个月

Remote Work :

Employment Type :

Full-time

1Sufficient and proactive communicate with oversea customer in a timely manner to ensure customer satisfaction and maintain good commercial cooperation with customer.积极主动并且及时有效地与海外客户沟通确保客户满意度与客户维持良好地商业合作关系 for handling customer orders through ERP system liaise with operational departments including ...