Customer & Partnerships Operations Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer & Partnerships Operations Manager
London
Full-time
In office 4 days/week
- Are you passionate about enabling scalable commercial execution
- Do you thrive at the intersection of systems data and process
- Do you enjoy translating strategy into operational reality
If so we would love to hear from you!
Who We Are
Our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses from SMEs to Enterprise initially across the UK and Europe to efficiently pay-in collect and disburse funds instantly via a range of payment schemes accounts and card products. Find out more about us on our website and careers site.
What Youll Do
- Own the end-to-end operationalisation for the Account Management and Partnerships Teams
- Act as Rev Ops business partner to both teams
- Ensure efficient and scalable processes are in place and build operational rigor around those processes
- Support design and evolution of commission plans and administration of those plans
- Manages the internal exception process for revenue reduction for customers
- Reviews deals with team weekly ensuring pipeline health and updates to leadership and FP&A
- Established operational processes for newly created Partnerships Team
- Creates and maintains Account Management and Partnerships reports and dashboards
- Models partnerships programmes for revenue growth and profitability
- Ensures Salesforce and Partner Relationship Management (PRM) tools are efficiently configured to optimise reporting and ease of input
- Constantly reviews end-to-end process for efficiencies and automation
- Operationalises renewal management and provides modelling for larger strategic renewals
- Delivers GTM reporting to commercial leadership for Account Management and Partnerships
- Collaborates with wider Rev Ops and Commercial team on GTM projects
Who You Are
What youll need
- Commercially focused with an operational mindset
- Proven experience in a role supporting commercial teams
- Strong understanding of systems and data including how they interact and how to draw actionable insights
- Excellent communication and facilitation skills
- Ability to translate strategy into its operational elements to drive execution
- Experience working cross-functionally across teams
- Curiosity and exploration of new ideas and ways of working
- SAAS FinTech and / or payments experience
Nice to haves
- Experience with Salesforce Partner Relationship Management tools Power BI Qobra Juro Salesloft
- Previous experience in a Rev Ops role
What We Offer You
- Share Options We offer a Company Share Option Plan (CSOP) giving you the opportunity to benefit from any increase in share value in the event of a sale merger or flotation.
- Bonus Our annual discretionary bonus paid in May for the previous year is based on both company and individual performance.
- Flexible benefits - 1000 to spend on benefits to suit you including private medical insurance gym membership dental etc.
- Wellbeing app confidential on-demand access to therapy coaching counselling management training or mindfulness sessions with accredited professionals with company-funded hours and top-up options available.
- Holidays -33 days annual leave (including bank holidays) plus your birthday the UK Christmas Day Boxing Day and New Years Day are fixed holidays. You can choose the remaining days to suit your personal schedule.
- Learning opportunities- Our two-day onboarding program ModStart helps equip you for success. Learning doesnt stop there; well continue to support your development through various channels.
- Company-Wide Events- Participate in collaborative and engaging events with colleagues across the business.
- Bike to work / E-bike scheme
ModInclusion
At Modulr were committed to building a diverse equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe its the right thing for our people our business and the community we operate in.
By submitting your CV you consent to us using your personal data to assess your application contact you or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing - though this will withdraw you from consideration for the role.
Required Experience:
Manager
Key Skills
About Company
Modulr offers Payments-as-a-Service which automates payment flows, embeds payments in other platforms and enables customers to launch entirely new services.
