Customer Support Specialist Call Center
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Job Location:
Ann Arbor, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
- Location: Dominos World Resource Center; 30 Frank Lloyd Wright Dr Ann Arbor MI 48105
- Pay: Up to $24/hr based on qualifications and experience plus bonus
- Schedule: Sunday- Thursday must be flexible and available to work either shift: 6:00 AM2:30 PM or 8:00 AM4:00 PM
The Senior Customer Support Representative supports US Supply Chain Center operations across all time zones by working with franchisees stores and supply chain centers from a centralized team at Dominos World Resource Center. Customer Support responsibilities include processing orders managing credits and communicating with stores to ensure smooth daily operations.
Main responsibilities
Customer Service & Credit Management
- Support inbound phone calls
- Prepare orders in warehouse management system and prepare pertinent reports for loading and production
- Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers completing manual store orders and manage add ons/change requests
- Coordinate and share corporate marketing and other company information to the stores
- Maintain filing system for invoices reports and other customer-related information
- Support school lunch orders
- Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
- Manage stock out stock out communication and redelivery
Qualifications :
- High School diploma/GED
- Minimum 1 year of Customer Service experience bookkeeping or general accounting experience
- Ability to work independently and as a team
- Excellent communication interpersonal and organizational skills
- Ability to handle multiple tasks
- Experience with Microsoft Office software
- Bilingual preferred
- Ability to work a flexible shift/schedule
Additional Information :
Benefits:
- Paid Holidays and Vacation
- Medical Dental & Vision benefits that start on the first day of employment
- No-cost mental health support for employee and dependents
- Childcare tuition discounts
- No-cost fitness nutrition and wellness programs
- Fertility benefits
- Adoption assistance
- 401k matching contributions
- 15% off the purchase price of stock
- Company bonus
This is an onsite position in our World Resource Center located in Ann Arbor MI.
All your information will be kept confidential according to EEO guidelines
Remote Work :
No
Employment Type :
Full-time
Key Skills
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- Customer Service
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About Company
Whats behind one of the worlds top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win. Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and ta ... View more
