Staff Design Researcher Quantitative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a Staff UX Researcher (Quantitative major with qualitative skills) to join Wise in London working within the Consumer Account Chapter. The Consumer Account Chapter is responsible for guiding personal customers through setting up Wise and doing their first financial job in a way thats clear easy and delightful..
At Staff level you will define how these experiences are understood measured and improved at scale ensuring they are fair transparent and effective for both customers and internal agents.
You will join a community of more than 20 researchers at Wise 10 of whom are Staff UX Researchers who are senior individual contributors with broad autonomy and cross-organizational influence at Wise.
Heres how youll contribute
Lead high-impact quantitative (with some qualitative) research end-to-end
Own quantitative research from problem definition through analysis and recommendation focusing on the chapters highest-impact questions and delivering decision-ready insights.Measure how our customers discover choose and perceive our features
Design and own metrics around the relevance awareness and perception of our features with consumers. Make them the guardrails that drive teams to deliver high quality experiences.
Shape product direction through evidence
Influence product roadmaps and experimentation by ensuring research insights materially shape what is built how success is evaluated and how trade-offs are made.
Raise the bar for quantitative UX rigor through partnership
Partner closely with product management analysts design engineering and data science to set and uphold high standards for metric quality experimentation design and evidence-based decision-making in senior forums.
This role will give you the opportunity to
Uncover problems at massive scale
Your work will impact how millions of customers join Wise and how dozens of internal teams build onboarding experiencesShape one of Wises most critical trust engines
Your work will directly influence customer trust agent effectiveness and Wises ability to scale mitigation responsibly.Grow the quantitative research craft at Wise
Youll contribute to how quantitative UX research is practiced at scale mentoring through example shaping frameworks and influencing how research integrates with data science and experimentation.Be part of meaningful change
Were fixing a broken greedy system and putting people and businesses in control of their money.
A bit about you
You have deep demonstrable experience leading quantitative UX research in product-led teams independently framing executing and communicating complex research that informs real product and business decisions you enjoy developing qualitative insights to complement the quantitative insights.
You are fluent in empirical research methods (e.g. surveys behavioral segmentation regression journey and path analysis) and apply them thoughtfully choosing methods based on the decision at hand rather than novelty or preference.
You enjoy refining and developing your qualitative research skills when you get the opportunity.
You intentionally combine quantitative and qualitative inputs triangulating evidence to reach confident well-supported conclusions rather than isolated findings.
You work effectively with large-scale event-level and behavioral data using analytical languages such as SQL Python or R to produce rigorous reproducible analysis.
You prioritise ruthlessly directing research effort toward the questions that matter most for customers risk mitigation and the business.
You communicate insights clearly and persuasively using narratives and visualisations to support alignment and action.
You are comfortable collaborating across disciplines and influencing decisions through partnership rather than authority.
And as a heads up this role probably isnt for you if:
Your experience is primarily market research and/or academia we do consider career changers but you would need to show some UX research experience.
You prefer working from well-defined research briefs rather than helping shape the questions metrics and direction of work.
You are looking for a role with minimal ambiguity rather than one that requires independent judgment and influence.
You dont have extensive and demonstrable experience in UX research within the tech/product industry
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
