Front Office Manager

The Front Office Manager is the steward of the arrival and departure experience ensuring every guest interaction is delivered with warmth precision and care. This role blends operational leadership with cultural ambassadorship shaping a high-performing team that delivers luxury through meaningful connection. 

Start Date: April 2026
Contract Type: Full-Time
Pay Rate: $75000 - $83000 dependent on experience

Key Responsibilities 

Front Office Leadership & Guest Experience 

• Lead Front Desk and Night Audit operations ensuring seamless polished and emotionally engaging service at every point of arrival and departure. 
• Ensure flawless personalized and emotionally engaging service across every guest interaction. 
• Maintain a strong visible presence in the lobby setting the tone for service excellence and operational flow. 
• Work closely with the other Rooms Division leaders on communication and development regarding VIPs long-stay guests special occasions curating bespoke experiences. 

Culture Engagement & Talent Development 

• Build inspire and develop a team culture rooted in empowerment trust and emotional intelligence. 
• Coach leaders and Heartists to deliver luxury through connection confidence and authenticity. 
• Identify and develop future leaders supporting succession and internal growth. 
• Serve as a culture carrier modeling and championing Rimrock values in daily leadership. 

Operational Excellence & Results 

• Manage departmental budgets labour planning and productivity while balancing efficiency and innovation. 
• Monitor and drive performance across guest satisfaction service recovery and operational metrics. 
• Lead continuous improvement initiatives that enhance service delivery and operational effectiveness. 
• Ensure consistency compliance and excellence across systems standards and procedures. 

Cross-Functional Collaboration 

• Partner closely with other operational leaders to anticipate guest needs and deliver seamless experiences. 
• Align Front Office operations with broader hotel objectives and brand direction. 
• Provide decisive leadership during high-pressure situations ensuring calm confident execution 

Qualifications :

What You Bring 

• Front Office leadership experience in a luxury or high-volume hotel environment. 
• A confident results-driven leadership style that balances authority with inspiration. 
• Strong operational financial and analytical acumen. 
• High comfort operating in fast-paced dynamic environments with shifting priorities. 
• A passion for guest experience people development and luxury service excellence. 
• Experience with PMS systems (Opera Cloud preferred). 

Bonus If You Bring

• Exposure to lifestyle or luxury hotel brands. 
• Familiarity with Banff National Park or resort-style operations. 

Who You Are 

You are a driven charismatic leader with a strong sense of urgency and purpose. You take initiative naturally adapt quickly and remain focused on results even as conditions change. 

You thrive on momentum variety and challenge. You influence and engage others with confidence clarity and enthusiasm. You balance big-picture thinking with decisive action delegating details while maintaining accountability for outcomes. 

You lead from the front energizing teams building trust and delivering results through people. 

Lead with heart. Drive results. Stay moved. 

Physical Demands 

• Occasional lifting of luggage or operational materials (up to 25lbs). 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#CWMRSummer26
#CWMRLeadership
 

Remote Work :

No

Employment Type :

Full-time