Manager, Design & Technical Services, Americas, Luxury & Lifestyle

As Manager Design & Technical Services Americas Luxury you play a pivotal role in supporting the execution of the regions luxury development and renovation projects by ensuring operational clarity tracking and cross-functional coordination. Acting as a strategic right hand to the VP you oversee project progress internal reporting and departmental communications while liaising with internal teams and external partners. This role combines strategic oversight with high-level operational supportrequiring a unique blend of organizational excellence communication savvy and design-driven intuition.

Main Responsibilities

Project Tracking & Strategic Reporting

• Lead and maintain macro-level project tracking tools for the Design & Technical Services Americas Luxury team.
• Oversee timely updates on project status pipeline activity and critical milestones across the region.
• Compile manage and present internal reporting on hotel openings team workload and departmental KPIs.
• Fees tracking & P&L monitoring.

Cross-Functional Communication

• Serve as a key liaison between D&TS and corporate departments such as Brand Legal HR Finance and Marketing.
• Coordinate the flow of information and ensure alignment between stakeholders and project objectives.
• Support preparation and delivery of strategic planning briefs business updates and reporting packages.

Team Support & Operational Planning

• Assist in drafting and coordinating Design Briefs PIPs (Property Improvement Plans) and other technical documents in collaboration with internal teams and external consultants.
• Contribute to the preparation of high-quality presentations and project documentation aligned with brand and company standards.
• Provide calendar and logistics support to the VP including meeting preparation scheduling note-taking and follow-ups on assigned tasks.

Organization & Administrative Excellence

• Maintain digital filing systems and knowledge-sharing platforms to enhance team efficiency.
• Coordinate team activities events and key departmental communications.
• Ensure responsiveness to information requests and assist in prioritizing the VPs workload in a fast-paced deadline-driven environment.

Stakeholder Engagement

• Interface confidently with internal and external stakeholders including Accor senior leadership hotel owners developers interior designers contractors and project consultants.
• Ensure a high standard of professionalism and brand representation in all correspondence and documentation.

Qualifications :

Core Competencies

• Highly organized with strong ability to manage multiple workstreams and meet deadlines.
• Exceptional written and verbal communication skills with an ability to distill complex project updates into clear actionable insights.
• High proficiency in Microsoft Office Suite including Excel PowerPoint and Outlook.
• Skilled in crafting compelling brand-aligned presentations and supporting visual storytelling.
• Comfortable navigating finance and project budget documentation (e.g. P&Ls capital planning etc.).
• Strong attention to detail confidentiality and interpersonal judgment.
• Adept at working independently as well as collaboratively across departments.

Additional Information :

• Salary Range: $75000 - $85000 CAD.

• Excellent Company benefits including medical dental vision life insurance and Retirement plan. 

• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 

Remote Work :

No

Employment Type :

Full-time