Service Department Manager

Cambridge - Canada

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Be part of what makes us different.

In this leadership role youll partner with the Store Manager and Front-End Specialist to bring Farm Boys vision of delivering the best fresh shopping experience to life. Youll take ownership of front-end operations while building a high-performing engaged team that provides outstanding service to every customer. Through coaching collaboration and strong operational oversight youll help create a store environment rooted in trust teamwork and excellence. Here are some of the other ways youll help us stand out:

Deliver outstanding customer service while supporting Farm Boys vision of the best fresh shopping experience.
Collaborate with the Store Manager and Front-End Specialist to execute strategies that achieve business goals and operational success.
Build a culture of trust and engagement through one-on-one coaching and regular team huddles that share goals celebrate wins exchange product knowledge and encourage feedback.
Recruit train develop and motivate a high-performing front-end team through interviewing performance reviews coaching recognition and ongoing development all while maintaining the highest standards of confidentiality and trust.
Safeguard financial integrity through effective safe management documentation and record retention overseeing refunds cashier over/short reporting and float audits.
Promote compliance with company policies and government regulations as communicated through management meetings operational manuals employee handbooks and written directives.
Ensure consistent adherence to all Safe Food Handling and Health & Safety policies procedures and regulatory standards.
Oversee daily front-end operations and deliverables including cash service overrides cart retrieval scheduling payroll support and overall department cleanliness.
Participate in store coverage rotation as Manager on Duty including opening and closing procedures and emergency response support as required.
Manage Floral Department operations including merchandising ordering inventory control and financial performance
Contribute to overall store success by undertaking additional responsibilities as required.

Qualifications :

What you bring to the table.

We provide the opportunity and you bring the potential.

A genuine passion for delivering engaging and exceptional customer service.
Completion of a post-secondary program with an emphasis in business plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
Successful completion of a Public Health Food Handler certification Smart Serve and Level A First Aid and Basic CPR certification or a commitment to complete all required certifications within six months.
Ability to thrive in a fast-paced dynamic retail environment while effectively managing priorities and maintaining a high standard of performance.
Strong organizational analytical and interpersonal skills supported by solid mathematical aptitude.
Clear confident and effective communication style with demonstrated experience engaging coaching and developing teams.
Comfort learning and working with both manual and automated systems along with experience using various computer software applications.
Thrive in a hands-on setting that involves extended periods of standing heavy lifting repetitive movement or tasks and work that may be performed in cooler freezer and outdoor conditions.
Flexibility to work a dynamic schedule including evenings weekends and holidays.
Fluency in English; French language skills considered an asset.

What we bring to the table.

At Farm Boy we believe in supporting our Team Members throughout their careers. Whether its at our Home Office or our stores were proud to stand out in the market as a workplace that offers:

Comprehensive benefit program and coverage that varies by position.
Coverage may include healthcare dental care disability coverage life insurance and registered retirement savings program.
A 10% discount on in-store purchases.
On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
The opportunity to support local neighbourhoods through our community programs.
This role is eligible to participate in Farm Boy profit sharing plan.

Additional Information :

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career youre craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds identities and experiences to applyincluding those with non-traditional career paths.

We strive to create an environment where everyone feels valued respected and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

Remote Work :

Employment Type :

Full-time

Be part of what makes us different.In this leadership role youll partner with the Store Manager and Front-End Specialist to bring Farm Boys vision of delivering the best fresh shopping experience to life. Youll take ownership of front-end operations while building a high-performing engaged team that...

Be part of what makes us different.

Deliver outstanding customer service while supporting Farm Boys vision of the best fresh shopping experience.
Collaborate with the Store Manager and Front-End Specialist to execute strategies that achieve business goals and operational success.
Build a culture of trust and engagement through one-on-one coaching and regular team huddles that share goals celebrate wins exchange product knowledge and encourage feedback.
Recruit train develop and motivate a high-performing front-end team through interviewing performance reviews coaching recognition and ongoing development all while maintaining the highest standards of confidentiality and trust.
Safeguard financial integrity through effective safe management documentation and record retention overseeing refunds cashier over/short reporting and float audits.
Promote compliance with company policies and government regulations as communicated through management meetings operational manuals employee handbooks and written directives.
Ensure consistent adherence to all Safe Food Handling and Health & Safety policies procedures and regulatory standards.
Oversee daily front-end operations and deliverables including cash service overrides cart retrieval scheduling payroll support and overall department cleanliness.
Participate in store coverage rotation as Manager on Duty including opening and closing procedures and emergency response support as required.
Manage Floral Department operations including merchandising ordering inventory control and financial performance
Contribute to overall store success by undertaking additional responsibilities as required.

Qualifications :

What you bring to the table.

We provide the opportunity and you bring the potential.

A genuine passion for delivering engaging and exceptional customer service.
Completion of a post-secondary program with an emphasis in business plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
Successful completion of a Public Health Food Handler certification Smart Serve and Level A First Aid and Basic CPR certification or a commitment to complete all required certifications within six months.
Ability to thrive in a fast-paced dynamic retail environment while effectively managing priorities and maintaining a high standard of performance.
Strong organizational analytical and interpersonal skills supported by solid mathematical aptitude.
Clear confident and effective communication style with demonstrated experience engaging coaching and developing teams.
Comfort learning and working with both manual and automated systems along with experience using various computer software applications.
Thrive in a hands-on setting that involves extended periods of standing heavy lifting repetitive movement or tasks and work that may be performed in cooler freezer and outdoor conditions.
Flexibility to work a dynamic schedule including evenings weekends and holidays.
Fluency in English; French language skills considered an asset.

What we bring to the table.

At Farm Boy we believe in supporting our Team Members throughout their careers. Whether its at our Home Office or our stores were proud to stand out in the market as a workplace that offers:

Comprehensive benefit program and coverage that varies by position.
Coverage may include healthcare dental care disability coverage life insurance and registered retirement savings program.
A 10% discount on in-store purchases.
On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
The opportunity to support local neighbourhoods through our community programs.
This role is eligible to participate in Farm Boy profit sharing plan.

Additional Information :

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career youre craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds identities and experiences to applyincluding those with non-traditional career paths.

We strive to create an environment where everyone feels valued respected and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.

Remote Work :

Employment Type :

Full-time

Key Skills

Restaurant Experience
Sales Experience
Food Service
Succession Planning
Management Experience
Materials Handling
Pricing
Conveyor Installation
Food Production Experience
Leadership Experience
P&L Management
Retail Management

Apply Now

About Company

Farm Boy Inc.

Selected as one of Canadas 50 Best Managed Companies, Eastern Ontario based Farm Boy provides a unique and friendly, fresh-market shopping experience. Featuring their signature farm-fresh produce and organic, natural and locally sourced foods, plus their popular store brands and whol ... View more

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