GSSC Application Security Manager | People Leader
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Job Location:
West Palm Beach, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The ServiceNow Security Organization (SSO)
The ServiceNow Security Organization (SSO) delivers world-class innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.
Team Overview
The Global Security Support Center Application Security (GSSC AppSec) team is a globally distributed organization responsible for delivering ServiceNows Customer Penetration Testing and Security Findings (CPT & SF) program. The team evaluates triages and escalates customeridentified security vulnerabilities that impact ServiceNow products. GSSC AppSec also partners closely with teams across the Security Organization (SSO) to support customer escalations major security incidents and strategic security initiatives. The team operates with a strong focus on representing the voice of the customer and reducing risk across the organization.
GSSC AppSec is a subteam within the broader Global Security Support Center (GSSC) aligned under Customer Security and Trust (CST) as part of the Security Organization (SSO).
Role Summary
This role is responsible for managing the GSSC AppSec team and ensuring effective execution of the CPT & SF program. The position requires a combination of technical application security expertise and strong leadership capabilities. The ideal candidate consistently demonstrates integrity quality precision and exceptional communication skills.
Key Responsibilities
- Lead coach develop and support the GSSC AppSec team while effectively delegating workload
- Own the CPT & SF program endtoend driving continuous improvements and ensuring the broader GSSC team executes efficiently
- Refine and mature team processes to enhance operational excellence and program scalability
- Collaborate with internal security and engineering teams to drive resolution of identified security vulnerabilities
- Act as the escalation point for complex or highpriority customer security findings
- Engage directly with customers to understand key security concerns and communicate how ServiceNow mitigates their risks
- Provide leadership with clear and timely communication regarding program status metrics risks and emerging trends
- Support major security incident response efforts by advocating for the customer perspective and contributing recommendations that promote secure and customercentric decisionmaking
Qualifications :
Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 6 to 10 years in leadership or similar experience with education
- Experience leading teams large programs or major initiatives
- Strong written and verbal communication skills with the ability to engage both technical and executive audiences
- Proven ability to ruthlessly prioritize and delegate in support of urgent business needs
- Deep application security expertise including proficiency with the OWASP Top 10 security testing methodologies and security risk rating frameworks
- Location requirements placeholder (add specifics as needed)
Desired
- Relevant industry certifications: CISSP CISM CSSP CEH OSCP
- Bachelors degree
#SecurityJobs
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- SQL
- Active Directory
- data integrity
- Application Issues
- PowerShell
- Windows
- Linux
- Sharepoint
- Java
- Troubleshoot
- Procedures
- Setup
- Technical Support
- UNIX
- Application Support
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
