We are always seeking talented motivated growth-minded and creative individuals. Our firm is committed to providing employee support and advancement while embracing inclusion and innovation as keys to a stronger future.
We invite you to explore the position below and to submit your application to join our team!
The eBilling Manager is responsible for managing all aspects of the firms eBilling team including personnel management workflow coordination and team growth and development. The eBilling Manager acts as an information and quality control manager for the group.
Essential Duties and Responsibilities:
Provides holistic updates about eBbilling to department leadership to ensure understanding of trends and time to respond to concerns as needed.
Reviews and/or prepares daily weekly or monthly reports as required.
Administers BillBlast and eBilling vendor websites.
Manages new client eBilling implementations client transitions to new platforms matter setups timekeeper approvals budgets and appeals.
Reviews and monitors eBilling transactions and activities to ensure efficiency accuracy completeness timeliness and conformance to client and firm policies.
Develops strategies and tactics to optimize workflow.
Collaborates with other department leaders to address eBilling and billing inefficiencies.
Addresses and responds to inquiries about eBilling providing a high level of customer service.
Acts as a liaison and escalation point between the Legal team eBilling team and other Troutman divisions.
Manages a team of approximately 10 eBilling Specialists providing all day-to-day leadership as well as long-term planning and development for continued team growth
Identifies areas of opportunity for individual team members development
Works with leadership to train and develop team members
Maintains team expectations to ensure that they are understood by each team member and monitors them for compliance
Utilizes technology resources to maximize efficiency while maintaining the highest level of professionalism
Knowledge Skills and Abilities:
Ability to work in a deadline-driven environment managing across multiple needs and initiatives.
Highly knowledgeable in operational strategies/business models for eBilling
Highly knowledgeable in eBilling application functionality/capabilities
Understands Aderant Elite or 3E software systems
Highly knowledgeable about legal eBilling billing and accounting processes
Broad understanding of BillBlast eBilling Hub Aderant and various eBilling platforms.
Familiarity with Legal Electronic Data Exchange Standard (LEDES) billing formats
Ability to lead a team focusing on personnel and process improvement.
Able to exercise considerable judgment and discretion in establishing and maintaining good working relationships with both attorneys and staff
Strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously
Excellent written and verbal communication skills
Detail oriented with a commitment to accuracy
Strong analytical organizational interpersonal and presentation skills
Capable of analyzing complex problems and recommending and/or implementing solutions
Proficient in the use of Microsoft Word and Excel
Education and/or Experience:
Bachelors degree; any combination of knowledge skills and experience that demonstrate the ability to perform the core responsibilities of the role may be considered
Minimum of five (5) years of progressive eBilling experience
Highly skilled team manager with a track record of improved team performance
Experience in a law firm required
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
By applying for this position you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices or you are a resident of California the United Kingdom or the European Union and wish to exercise your privacy rights please contact us at .
Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions which include hiring promotion transfer demotion evaluation compensation and separation without regard to race color religion sex age sexual orientation gender identity or expression national origin pregnancy citizenship disability genetic information marital or armed forces status and any other classification as protected by law.
Hiring Salary Range:
Required Experience:
Manager
Troutman Pepper is a national law firm with 1,100+ attorneys strategically located in more than 20 U.S. cities. The firm's litigation, transactional, and regulatory practices advise a diverse client base, from startups to multinational enterprises. The firm provides sophisticated lega ... View more