Senior Customer Engagement Executive

Dream Big. Go Beyond. Be Unstoppable.

About Us

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury payments and risk management solutions. We serve 3000 customers worldwide managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

Were on a mission to become the most sought-after cloud technology company globally. We think big innovate relentlessly and challenge the status quo every day. If you are a problem-solver whos ready to push boundaries and achieve more than you thought possible-youll find an exceptional career within an extraordinary business.

Were looking for professionals who can serve customers across multiple EMEA markets including the UK and Ireland. The ability to communicate effectively to senior executives including C suits at customers with strong English proficiency will enable you to support our growing and diverse customer base across the region. Previous Customer Success background preferred especially in managing a book of business with strategic accounts.

Language Requirements:

Required:

• English: Fluent/Professional working proficiency (for internal collaboration and international customer communication)

Highly Preferred (one or more of the following):

• German

• French

Who You Are:

You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers needs and effectively communicate how well help them become best run organizations. You are a Customer Success professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life. You will also be responsible for developing high-trust relationships with your customers measured through growth attrition retention and relationship health. This is a strategic role working with our customers across multiple EMEA markets Kyribas internal teams and has central importance to our ongoing success as a company.

As we continue our rapid expansion across EMEAwith expected growth in UKI DACH and in Franceyoull play a pivotal role in supporting our diverse customer base across the region. This remote-first position is designed for professionals who can manage customer relationships across multiple markets and navigate cultural and business nuances throughout EMEA.

How You Will Contribute:

• Engage with Kyribas customers across multiple EMEA markets to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements consequently achieving mutual success across the customer lifecycle

• Manage a diverse portfolio of customers spanning multiple countries including large global businesses and customers with a high-level of complexity focus and intensity

• Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba

• Facilitate executive meetings that measure progress and business impact adapting your approach to regional business practices and cultural preferences

• Strong outcome focused drive to deliver value to customers in support of profitable growth and retention goals

• Establish success metrics annual goals and key objectives with the customer. Leverage data & tools to track and deliver these metrics and goals

• Forecast risk of revenue loss in account base by anticipating and planning for your customers needs across different markets

• Develop and document advanced cross-functional account strategies in Customer Success Plans deliver success through value and insight relevant and unique to each customer

• Identify opportunities at customer to grow Kyriba footprint through expansion of services

• Establish maintain and grow broad and deep relationships within each customer account driving a successful customer lifecycle management strategy

• Facilitate Customer Advisory Counsels and support board member relationships

• Exercise self-awareness and cultural sensitivity when working across diverse EMEA markets

• Prioritize multiple competing priorities and stakeholders across different time zones and regions

• Proactively collaborate with cross-functional teams to achieve successful customer outcomes

Travel: 20-30% travel may be expected for customer meetings and company events across EMEA.

Qualifications & Experience:

• 5 years of experience in Customer Engagement/Success Account Management or Sales

• Strong knowledge of SaaS models and value-based engagement

• Strong business and financial acumen; treasury domain expertise is a plus

• Track record of driving client adoption retention and growth

• Expert relationship-building communication and stakeholder management skills

• Advanced problem-solving negotiation and organizational abilities

• High degree of accountability a can-do attitude and customer empathy

• Experience facilitating executive-level meetings and advisory boards is a plus

• Experience working across multiple international markets and navigating diverse business cultures

Location & Work Environment:

• Ability to work in our Staines office as needed (ideally 2x / week but not a necessity)

• Geographic Coverage: Youll support customers across UKI but may have some customers across multiple EMEA markets

• Flexibility: Ability to accommodate customer meetings across EMEA time zones

Our Values Guide Everything We Do

• Think Big & Constantly Innovate: We have the confidence to think big embrace change challenge the status quo and continuously evolve - incorporating new technologies and driving industry progress.

• Put our Customers Needs First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.

• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions own our decisions and honour each others contributions. We empower each other through honesty respect trust and transparency.

• Work as One Team: We are driven by our common goals and share in each others successes and failures learning and working together as a team where everyone can bring their best selves.

• Strive for Excellence while Having Fun: We enjoy tackling new challenges together and revel in continuous improvement as we deliver with ultimate professionalism the very best for our customers while exceeding our own expectations.

Kyriba offers a comprehensive compensation package including a range of health welfare and wellbeing benefits designed to support both your professional and personal life.

Kyriba believes that everyone has the ability to make an impact and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy military or veteran status citizenship and genetic information.

If you require a reasonable accommodation to complete any part of the application or interview process or to perform essential job functions please contact us at . Requests will be handled confidentially and in accordance with applicable local laws.