Customer Specialist Officer

Viana do Castelo - Portugal

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Who We Are

We are a fast-growing company operating at the intersection of real estate hospitality and investment management focused on delivering high-quality private hotels and short-term rental experiences.

Working closely with property owners and guests we manage premium assets with a strong emphasis on service excellence operational efficiency and attention to detail.

Our team is based in Viana do Castelo driven to raise the hospitality standard to luxury.

The Role:

We are looking for a customer-focused and detail-oriented Junior Customer Support to act as a key point of contact for our guests.

This role is central to ensuring exceptional guest experiences smooth communication and consistently high service standards across our portfolio.

What Youll Do:

Act as the main point of contact for guests before during and after their stay.

Manage guest inquiries requests and issue resolution with a luxury service mindset.

Support the management team with updates reporting and day-to-day operational communication.

Ensure service standards response times and brand tone are consistently met.

Identify recurring issues and contribute to improving internal service processes.

Who You Are:

Clients are your DNA (mandatory).

2 years of experience in hospitality customer support guest relations or luxury services. (mandatory)

Available to work shifts weekends and holidays (mandatory).

Strong communication and problem-solving skills with a calm and professional approach.

Team player eager to learn and grow comfortable managing multiple requests simultaneously.

Fluent in English (mandatory); additional languages are a plus.

Comfortable using digital tools and operational systems (Excel / CRM experience is a plus).

Valid drivers licence and own vehicle.

Why Join Us:

Top-Notch Office in Viana do Castelo with swimming pool and all the amenities you can think.

Experienced versatile and open-minded team.

Opportunity to grow within a scaling luxury rental operation.

Competitive compensation aligned with experience and performance.

You feel that this is for you Perfect write us back to

Who We AreWe are a fast-growing company operating at the intersection of real estate hospitality and investment management focused on delivering high-quality private hotels and short-term rental experiences.Working closely with property owners and guests we manage premium assets with a strong emphas...