Administrator (Lead Gen)

The Business

Based in Arundel on the Gold Coast this Australian-owned lifestyle business is built on quality innovation and hands-on industry expertise. Operating since 2007 the company specialises in high-quality e-bikes conversion kits and 2015 the business expanded into the design and supply of premium inflatable products and has since become known for its strong customer focus and iconic brand presence.

The business offers a fun fast-growing and customer-driven workplace. As the company continues to expand an exciting opportunity has become available for an Administrative Officer to join the team. This role will support brand exposure reception functions and a broad range of day-to-day administrative duties.

The Opportunity

• Answer and manage inbound telephone calls in a professional and timely manner
  
• Respond to customer enquiries via phone and email
  
• Provide accurate information regarding products orders and general business enquiries
  
• Maintain a calm professional and customer-focused approach at all times
  
• Process customer orders returns and exchanges accurately
  
• Generate basic invoices and maintain supporting documentation
  
• Perform general administrative duties including data entry and filing
  
• Maintain accurate customer and order records
  
• Assist with shipping and dispatch processes including Australia Post when required
  
• Follow up outstanding enquiries and orders to completion
  
• Adhoc duties
  

The Successful Candidate Will Have

• Demonstrated experience in a receptionist customer service or administrative role
  
• Clear confident and professional telephone manner
  
• Proven reliability punctuality and consistent attendance
  
• Strong organisational skills and attention to detail
  
• Ability to manage repetitive administrative tasks with accuracy
  
• Willingness to learn technical products and internal systems
  
• Ability to work full-time in an on-site role
  
• Experience working within a small to medium enterprise (SME)
  
• Exposure to trade marine automotive or similar operational environments
  
• Experience with order processing systems and basic accounts or invoicing
  
• Familiarity with shipping and logistics processes
  
• Reliable and dependable
  
• Customer-focused and service-oriented
  
• Organised and team-oriented
  

Why youll Love Working Here

• Join a small down-to-earth team of two who value trust flexibility
  
• Hands-on on-the-job training with real exposure to how a growing SME operates
  
• Genuine opportunity to grow beyond admin into lead generation marketing coordination and business development
  
• Space and encouragement to use your initiative and help shape processes as the business grows
  
• Stable long-standing business with strong staff retention and a long-term outlook
  
• Relaxed friendly work environment and an office puppy!