Client Coordinator
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
Job Title: Graduate Trainee - ORM
Key Responsibilities
Monitor review and track user comments suggestions feedback and complaints across all social media platforms using manual methods and social listening tools.
Engage with the target audience on behalf of the brand by responding to queries comments and messages in a timely and professional manner.
Manage negative feedback and customer complaints within the clients defined turnaround time to ensure a positive customer experience.
Build brand awareness and protect brand reputation by shaping online perception through proactive and thoughtful communication.
Acknowledge and highlight positive feedback and compliments on the brands social media channels.
Use social listening and monitoring tools effectively for response and reputation management.
Share real-time customer conversations and feedback with internal brand teams and managers.
Collect categorize analyze and report audience data to provide insights into brand performance and customer sentiment.
Prepare and share detailed reports highlighting key issues strengths opportunities and recommendations for brand improvement.
Analyze conversations to identify:
Overall sentiment towards the brand
Platforms generating maximum engagement and buzz
Common customer requests complaints and dislikes
Regional trends in customer conversations
Benchmark brand performance against competitors using similar metrics.
Recommend strategies and action plans to improve customer experience and brand perception.
Maintain and circulate daily weekly and monthly ORM and social care reports to internal stakeholders.
Support the team in setting and improving social care and response benchmarks.
Required Skills & Competencies
Strong written communication and customer engagement skills
Understanding of social media platforms and digital communities
Experience with social listening and ORM tools
Analytical and reporting skills
Ability to manage high volumes of customer interactions calmly and professionally
Attention to detail and problem-solving mindset
Preferred Qualifications
Bachelors degree in Marketing Communications Media or a related field
Experience in social media management digital marketing or customer support is a plus
Location:
India - Maharashtra- Mumbai - Worli - Devchand House - Level 6Brand:
Dentsu CreativeTime Type:
Full timeContract Type:
ConsultantRequired Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in approximately 120 countries.
