RecruiterHome Care Client Care Coordinator

Frederick, MD - USA

Hourly Salary: $ 19 - 20

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Do you love puzzles Enjoy interacting with a diverse population and have a passion for Senior Care

Assisting Hands is seeking a Client Care Coordinator to manage client schedules provide customer service and assist with Caregiver retention. Client Care Coordinators work closely with Caregivers and Clients to ensure consistent care provision to Seniors in the Frederick Carroll & Washington County areas. The Client Care Coordinator will be heavily involved in the recruiting process of certified caregivers who can deliver quality care to our clients.

Education & Experience

1 years of prior scheduling experience

Knowledge of Home Care Industry: a big plus

CNA in good standing preferred

High School Diploma/GED (Required) Associates or Bachelors (Preferred)

Proficiency in Microsoft Office (Outlook Word Excel & PowerPoint)

Will need to master additional software including AxisCare

Qualifications: Excellent customer service and communication skills Problem-solving skills Tech-savvy Analytical skills have the ability to build a good easy-going rapport with direct care staff attention to detail must be able to multi-task function well under pressure be patient flexible adaptable and be a team player. Must be a good problem solver and able to work independently.

Primary Duties:

Schedule shifts by matching caregiver qualifications and availability to the clients needs.

Serves as the point of contact for clients caregivers and case managers

Manages new client onboarding including data input of all paperwork from the assessment. Inputs all data for potential new and current clients in a specified time frame.

Promptly handles/resolves caregiver issues problems and arranges for substitute/back-up coverage as necessary.

Resolve caregiver issues problems and scheduling changes.

Provide information about services to prospective clients.

Responsible for maintaining client files and keeping them up to date.

Participates in the manager on-call rotation and handles all client caregiver intake and scheduling issues that occur during that time.

Coordinating the full cycle recruitment process (screening through on-boarding)

Determining applicant qualifications by interviewing applicants; analyzing responses verify references and comparing qualifications to job requirements

Execute outbound calls to applicants and effectively build a strong talent pipeline

Participates in community activities as directed.

Compensation: $19.00 - $20.00 per hour

Assisting Hands Home Care serving Carroll Frederick & Washington Counties in Maryland we focus on ensuring all of our clients have the highest quality personalized care and can achieve the goal to live their retirement years where they want to or the ability to Age in Place.

Our unparalleled reputation of quality home care covers a broad spectrum of services ranging from aging care for the elderly post-surgery care transitional care from a hospital or rehab to post-maternity care for those mothers who need care after the birth of their child.

Aside from the companys mission for quality home care and passion for the value of family one of the other reasons that Assisting Hands has provided such exceptional care to their clients is due to their high standards for hiring.

According to the companys Co-Owner and Director of Nursing (DON) Jodee Rudy Assisting Hands Home Care believes that our Caregivers are the Ambassadors of the company. We hire caregivers that first and foremost align with our companys core values of Accountability Creativity Integrity Compassion & Kindness. Jodee went on to explain that we only hire Certified Nursing Assistants (CNA) the best of the best who once the interview process of hiring is completed become Employees and Family of Assisting Hands.

Assisting Hands Home Care and their employees believe that there is value to offering dependable care and compassion to those in need which is witnessed daily by both the staff and the clients. No matter what service is being provided from light housekeeping and making meals to helping with bathing and grooming needs caring for others with dignity and dedication is paramount to Assisting Hands Home Care which is reflected in our Great Caregivers

Become part of something special join us and make a difference

Required Experience:

Do you love puzzles Enjoy interacting with a diverse population and have a passion for Senior CareAssisting Hands is seeking a Client Care Coordinator to manage client schedules provide customer service and assist with Caregiver retention. Client Care Coordinators work closely with Caregivers and Cl...