Client Servicing
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Client Servicing Team Multiple Levels (Executive to Manager)
We are expanding our Client Servicing team and are hiring across multiple levelsfromClient Servicing ExecutiveSenior ExecutiveAssociate Manager toManager. These roles are essential in connecting our clients with internal teams to ensure the smooth delivery of services and projects. Whether youre just starting out or bringing years of experience youll play a key role in building strong client relationships understanding business needs and supporting the successful execution of campaigns and initiatives.
About Dentsu
Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP) a pure holding company established on January 1 2020 the Dentsu Group encompasses two operational networks: dentsu japan network which oversees Dentsus agency operations in Japan and dentsu international its international business headquarters in London which oversees Dentsus agency operations outside of Japan.
With a strong presence in approximately 145 countries and regions across five continents and with 65000 dedicated professionals the Dentsu Group provides a comprehensive range of client-centric integrated communications media and digital services through its five leadership brandsCarat dentsu X iProspect Dentsu Creative and Merkleas well as through Dentsu Japan Network companies including Dentsu Inc. the worlds largest single brand agency with a history of innovation. The Group is also active in the production and marketing of sports and entertainment content on a global scale.
Key Responsibilities
- Serve as a primary point of contact for assigned clients and internal stakeholders.
- Develop a clear understanding of client goals industry context and challenges to offer relevant support.
- Assist in preparing proposals presentations reports and performance reviews.
- Coordinate and oversee the execution of client projects or campaigns from start to finish.
- Monitor timelines deliverables and quality standards to ensure successful outcomes.
- Collaborate with senior team members to identify opportunities for account growth.
- Support issue resolution and escalation processes with a professional and solution-focused approach.
- Maintain accurate documentation of client communications and project updates.
Requirements & Qualifications
- Bachelors degree in Business Marketing Communications or a related field.
- 13 years of experience in client services account management or a similar role (experience requirements may vary by level).
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Proficiency in Microsoft Office (Excel PowerPoint Word); familiarity with CRM or project management tools is a plus.
- Detail-oriented with a proactive and problem-solving mindset.
- Collaborative team player with a positive attitude and eagerness to learn.
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Location:
SingaporeBrand:
Dentsu SolutionsTime Type:
Full timeContract Type:
Permanent
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in approximately 120 countries.
