DescriptionThe External Client Digital Platform Support team provides technical support to external and internal clients (Institutional and Private Wealth) for the firms electronic trading and services platforms. The team is main point of contact for technology related aspects including but not restricted to authentication both static and secure entitlements navigation and internal trade flow issues. Platforms include but are not limited to Marquee Goldman 360 Bloomberg and Goldman Sachs Private Wealth Management. This is a global team with 24x7 support hours.
Principal Responsibilities
- Technical platform support access and entitlement administration and client training for various client web platforms desktop and mobile applications such as:
- Private Wealth Management client web
- Electronic Trading proprietary and consortium applications
- Goldman 360 Portal research and analytics
- Marquee GS
- Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
- Interact with internal clients and application development teams across Sales Operations Trading and PWM teams
- Coordinate seamless client coverage between Asia-Pac EMEA and Americans regions
- Troubleshoot and escalate problems to stakeholders timely and as required
- Follow-up on open issues through to resolutions
- Identify enhancement and automation opportunities and facilitate inclusion in the application development
- Project manage new business start-up initiatives
- Adhere to firms compliance and risk management procedures
- Perform statistical analysis and business reporting for marketing and sales teams
Qualifications capabilities and skills
- Minimum 3 years of relevant working experience
- Basic knowledge of internet-based applications including Windows Google and iOS platforms
- Basic knowledge of internet networks firewall security settings and B2B connectivity
- Proven experience in incident management experience with the ability to effectively prioritize and handle multiple tasks in high-pressure situations
- Ability to deliver superior professional service to internal and external clients
- Strong organizational communication leadership interpersonal and time management skills
- Proactive enthusiastic and team oriented within a global team
- Proficiency in Mandarin as the position will engage Chinese-speaking stakeholders on intricate matters of technical support and English to ensure that policy documentation is translated correctly for regional requirements
- Financial industry knowledge and experience is a plus
ABOUT GOLDMAN SACHS
At Goldman Sachs we commit our people capital and ideas to help our clients shareholders and the communities we serve to grow. Founded in 1869 we are a leading global investment banking securities and investment management firm. Headquartered in New York we maintain offices around the world.
We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally from our training and development opportunities and firmwide networks to benefits wellness and personal finance offerings and mindfulness programs. Learn more about our culture benefits and people at
Were committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:
The Goldman Sachs Group Inc. 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Required Experience:
IC
DescriptionThe External Client Digital Platform Support team provides technical support to external and internal clients (Institutional and Private Wealth) for the firms electronic trading and services platforms. The team is main point of contact for technology related aspects including but not rest...
DescriptionThe External Client Digital Platform Support team provides technical support to external and internal clients (Institutional and Private Wealth) for the firms electronic trading and services platforms. The team is main point of contact for technology related aspects including but not restricted to authentication both static and secure entitlements navigation and internal trade flow issues. Platforms include but are not limited to Marquee Goldman 360 Bloomberg and Goldman Sachs Private Wealth Management. This is a global team with 24x7 support hours.
Principal Responsibilities
- Technical platform support access and entitlement administration and client training for various client web platforms desktop and mobile applications such as:
- Private Wealth Management client web
- Electronic Trading proprietary and consortium applications
- Goldman 360 Portal research and analytics
- Marquee GS
- Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
- Interact with internal clients and application development teams across Sales Operations Trading and PWM teams
- Coordinate seamless client coverage between Asia-Pac EMEA and Americans regions
- Troubleshoot and escalate problems to stakeholders timely and as required
- Follow-up on open issues through to resolutions
- Identify enhancement and automation opportunities and facilitate inclusion in the application development
- Project manage new business start-up initiatives
- Adhere to firms compliance and risk management procedures
- Perform statistical analysis and business reporting for marketing and sales teams
Qualifications capabilities and skills
- Minimum 3 years of relevant working experience
- Basic knowledge of internet-based applications including Windows Google and iOS platforms
- Basic knowledge of internet networks firewall security settings and B2B connectivity
- Proven experience in incident management experience with the ability to effectively prioritize and handle multiple tasks in high-pressure situations
- Ability to deliver superior professional service to internal and external clients
- Strong organizational communication leadership interpersonal and time management skills
- Proactive enthusiastic and team oriented within a global team
- Proficiency in Mandarin as the position will engage Chinese-speaking stakeholders on intricate matters of technical support and English to ensure that policy documentation is translated correctly for regional requirements
- Financial industry knowledge and experience is a plus
ABOUT GOLDMAN SACHS
At Goldman Sachs we commit our people capital and ideas to help our clients shareholders and the communities we serve to grow. Founded in 1869 we are a leading global investment banking securities and investment management firm. Headquartered in New York we maintain offices around the world.
We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally from our training and development opportunities and firmwide networks to benefits wellness and personal finance offerings and mindfulness programs. Learn more about our culture benefits and people at
Were committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:
The Goldman Sachs Group Inc. 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Required Experience:
IC
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Posted on:
22 hours ago
Vacancies:
1 Vacancy
