Full-Time Operations Supervisor Chick-fil-A Kitchener

At Chick-fil-A Supervisors are responsible for embodying the Vision & Values of Chick-fil-A Kitchener by leading through example and ensuring excellence in hospitality and operations. We are looking for driven critical thinker leaders who are passionate about working as a team and developing systems to improve our day-to-day operations.

Applicant must be willing to learn all positions in the Front of House/Back of House before stepping into leadership responsibilities. Applicant must have previous management experience.

REQUIRED TRAITS:

• Demonstrates a sincere passion for hospitality
• Consistently communicates with honour dignity and respect to all areas of the business
• Identifies & initiates solutions for operational needs
• Effectively coaches Team Members and Leaders in ways which they can improve
• Has a willingness to receive and apply constructive feedback

JOB DESCRIPTION:

As a Supervisor you will be responsible but not limited to the following duties:

• Embody our Vision & Values
• Set team goals share the score visually and celebrate the wins
• Communicate effectively share ideas and take a positive approach to all situations.
• Identifypotentialleadersandhelpthemdevelopandgrowbothoperationallyandrelationally.
• Create a LEAN & SAFE culture and mindset
• Hold Team Members accountable to all policy standards ex) timeliness grooming cell phones uniforms etc.
• Train and develop Team Members in all areas and systems.
• Providebothformalandinformalfeedbacktotheteamonanongoingbasis.
• Protect the customer experience by ensuring packaging food presentation and quality meets or exceeds Chick-fil-A standards
• Maintain a culture of Food Safety and Safety & Security
• Work in Operations during peak hours to assist the team and build unity
• Ensure good stewardship of labour through productivity management and facilities through proper training in cleaning & care of equipment
• Solve problems in a timely manner
• Strictly adheres to all Company policies and procedures.

A job at Chick-fil-A is more than just a job. Its a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours- You probably have commitments to your family friends school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays- All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator- The Operator is an independent business person responsible for the operation of the restaurant who invests time in his or her employees teaching them important business skills for the future.
• Competitive Pay- Along with a competitive paycheck you will work in a nurturing environment where you will learn valuable business and people skills.
• Its a Great Place to Work- At Chick-fil-A our Operators consider their team members to be more than just employees they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

HOURS OF OPERATION:

Monday to Saturday: 10:30 AM to 10:00 PM

Required Experience:

Manager