Customer Relation and Community Manager (mfd) for the European AI Factory HammerHAI

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We are looking to expand our team and are hiring:

Customer Relation and CommunityManager(m/f/d)

for the European AI FactoryHammerHAI

• Build and maintain strong relationships with key stakeholders and decision-makersas well asnew and existing clientsclosely working withateam ofsupport staffstarting from onboarding to ensure customers achieve their desired outcomes using service offersofthe European AI Factory(AIF)HammerHAI.
• (Co-)organise and document the user journeys oftheAIFs customersand utilize CRM tools to track customer interactionsand pipeline progress.
• (Co-)organise events (e.g. conferences workshops and hackathons)for existing customers and outreach events to win new customersfromAIFs target customer groups.
• Conduct regular business reviews to assess customer health satisfactionproactively identifying new opportunities to expand the interaction with customersandco-develop business development strategies.
• (Co-)develop and execute strategic account plans to optimise customer engagement/retention.
• Collaborate with other rolesintheAI Factory to convey customer needsandcreate targeted campaigns that enhance customer engagement and brand loyalty.
• Develop and present data-driven recommendationsoptimizethe value customersderive from HammerHAIsservice offers andtohelpcustomersoptimisingtheir service utilization.
• Manage the full end-to-end user interaction and engagement cycle from prospecting to closing and supporting technical discussions with customers and presentations.

Required/Minimum Qualifications

• Master of Business Administration (MBA) or a similar degree (e.g in management marketing or communications) with 2 years of work experience or a Bachelor in these disciplines with multiple years (>4) of work experience in roles which cover a significant fraction of the job profile described above.

Other Requirements

• Motivation to build and establish the AIFs structures as part of highly motivated team.
• Knowledge and experience in working with and organising customer relationship management (CRM) including proficiency in CRM platforms for managing customer data and sales pipelines.
• Excellent English and German communication skills both verbal and written to effectively convey value propositions and excellent collaboration skills to work effectively with both internal teams and international customers.
• Willingness to keep up with current developments and to learn about development of new technologiesin the field of AI.
• Ability to develop and execute strategic account plans to maximize customer lifetime value.
• Ability to quickly learn and effectively communicate the value of HammerHAIs solutions.

• Experience in working at or with start-ups and/or small and medium enterprises (SMEs) together with strong negotiation abilities with a focus on building lasting client relationships.
• Proven experience in business development B2B sales and account management.
• Expertise in marketing strategies related to customer engagement and retention.
• Knowledge of technology sales including technical sales processes and solutions.
• Analytical skills to interpret data for strategic decision-making.
• Experience in warm calling techniques to generate new leads and nurture existing accounts.
• Experience leading and developing onboarding.
• Executing and contributing to playbooks.
• Demonstrated experience in driving revenue growth through upselling cross-selling and renewals.
• Proficiency in analyzing customer data and providing data-driven recommendations.

Are you looking for a multifaceted and intellectually stimulating position in a dynamic cooperative and innovative work environment Then LRZ is the place to be for you! Here at LRZ a collegial appreciative work environment meets an international crowd of experts who work together to advance IT services for ground-breaking research. We offer flexible work schemes for an optimal work-life balance. Our staff values their creative leeway. As an institute of the Bavarian Academy of Science and Humanities we offer all the benefits of public service. And of course no wishes remain unfulfilled at the LRZ in terms of technical equipment. We share experiences constantly review and improve our processes and are proud that our service-quality and data-security are regularly certified and rated highly.We actively promote diversity and welcome applications from talented individuals regardless of cultural background nationality ethnicity gender and sexual identity physical abilities religion and age. We give priority to applications from people with disabilities who are equally qualified (SGB IX).

We are looking forward to receiving your complete application documents (including cover letter CV and certificates) in a PDF file (other file types are not accepted) bylatest20.02.2026.

Subject: Customer Relation and Community ManagerAIF (2026/5)

Since 1962 Bavarian universities and research institutions have relied on the IT expertise of the Leibniz Supercomputing Centre of the Bavarian Academy of Sciences and Humanities. When it comes to the digital transformation of science we are traditionally ahead of the game.