Clinic Manager
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Employment Type:
Full timeShift:
Day ShiftDescription:
Position Purpose
Mercy Care Atlanta is seeking a Clinic Manager to lead operations at one or more Federally Qualified Health Center (FQHC) sites. This role is a key operational leader responsible for ensuring efficient compliant and patient-centered care. The Clinic Manager drives staff performance customer service excellence financial stewardship and continuous quality improvement to achieve organizational goals in access equity and clinical outcomes. You will collaborate with providers leadership and community partners to deliver high-quality care and optimize patient experience.
What You Will Do:
Operational Leadership & Optimization: Own daily operational performance and continuously improve workflows using standardized procedures visual management and daily huddles. Ensure efficient scheduling registration and discharge with clear queue management and escalation paths. Align staffing supplies and equipment to demand; document and audit workflows to sustain gains.
People Leadership & Coaching: Recruit for service orientation; set explicit customer service standards and behaviors (greeting scripting service recovery). Provide coaching roleplay and competency assessments; use clear expectations and performance plans when standards are not met. Recognize and develop high performers; build bench strength and succession plans.
Financial Stewardship & Revenue Integrity: Coown site budget adherence; monitor visit volumes payer mix slidingfee utilization and charge capture accuracy. Partner with revenue cycle on frontend eligibility copay collection and documentation completeness to support UDS reporting and compliant billing.
Regulatory Readiness & Quality Improvement: Maintain continuous readiness for HRSA/UDS standards; lead mock audits and corrective action plans. Use PDSA cycles and dashboards to track operational and patient outcome measures and close gaps proactively.
Customer Service & Patient Experience Leadership: Define train and audit service standards (e.g. warm greeting AIDET empathy clear next steps). Implement service recovery protocols; round in lobby and exam areas; review comment cards/Press Gainey monthly; coach individuals and teams to targets. Embed customer service goals into performance evaluations and recognition programs.
EHR & Digital Workflow Optimization: Ensure accurate timely documentation and inbox closure; standardize templates and visit types; monitor task queues and turnaround SLAs. Partner with IT and clinical leaders to remove bottlenecks; train staff on privacy/security and efficient workflows.
Performance Management & Analytics: Maintain weekly site dashboards (access cycle time noshows productivity patient satisfaction). Facilitate daily/weekly huddles to review results and execute countermeasures; provide timely accurate data for grants and leadership.
CrossFunctional & Community Collaboration: Lead routine provider/MA/frontdesk alignment meetings; escalate barriers; coordinate with Access Center Care Management and community partners to reduce SDOH barriers (transportation language). Represent the clinic professionally with stakeholders modeling high customer service standards.
Access & Throughput Optimization: Govern scheduling templates and overbooking rules; leverage reminders waitlists and telehealth as appropriate. Use timeinprocess tracking to meet or exceed organizational cycletime and noshow targets; redesign intake/discharge to reduce waits without compromising service quality.
Customer Service Standards & KPIs: Publish a service charter; train all staff; track greeting compliance outbound call handling quality firstcontact resolution and Press Gainey/site satisfaction; conduct monthly rounding and quarterly service refreshers.
Risk & Safety: Lead incident reporting service recovery documentation collaborate with facilities on emergency preparedness drills and rapid response procedures.
Training & Onboarding: Implement structured onboarding with customerservice roleplay EHR competencies and policy signoffs; maintain annual refresher schedule.
Minimum Qualifications
Bachelors degree in Business Administration Management or related field (Masters preferred)
57 years of experience managing clinical operations
Proven ability to lead teams solve complex problems and influence decision-making
Exceptional organizational communication and analytical skills
Position Highlights and Benefits:
Day-1 Benefits (PTO accrual retirement plan and match health insurance and more!)
Opportunity to get paid daily through DailyPay
Paid holidays and generous Paid Time Off (PTO)
Discounts with major vendors; AT&T Verizon Ford Motor Company General Motors Quicken Loans AND MORE!
Low-cost medical dental and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
Fast response interview times and job offers.
Ministry/Facility Information:
Mercy Care Atlanta a Federally Qualified Health Center (FQHC) andcomprised of 300 plus colleagues is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta Georgia area. We are dedicated to providing compassionate high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy we prioritize respect integrity compassion and excellence in all aspects of care delivery.
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
