Senior Network Analyst, Telecommunications (T & I) (TeleworkHybrid)

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Work at CBC/Radio-Canada

At CBC/Radio-Canada we create content that informs entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values which include creativity integrity inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting ever-changing industry Whether it be in front of the camera on air online or behind the scenes you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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Behind the scenes but ahead of the curve: help us develop the next-generation public broadcaster.

Created in 2015 to align lighten and modernize infrastructure the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content systems people and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada but around the world. Today were transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.

This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

Your role

Reporting to the Senior Manager Telecommunications Toronto; you will be monitoring maintaining and improving the corporations network infrastructure. You will be responsible with first/second level network support for corporate network switches routers wireless access points wireless controllers firewall and VPN appliances.

You will work closely with the departments senior staff to document troubleshooting procedures. Collect network statistics and report on network health by proactively monitoring network logs and alarms.

Key Tasks:

• Receive trouble tickets from our Network Operation Centre and take care of client network requests.
• Troubleshoot possible network connectivity or infrastructure related problems.
• Provide root cause analysis on any network outage.
• Work with network monitoring tools such as Cisco Prime SNMPc Solarwinds and LiveAction.
• Monitor our network infrastructure and react to alarms.
• Outage Management: investigation communication triage and escalation.
• Participate in production changes and turnovers across the corporations network infrastructure.
• Supplement existing or update documentation as the environment is modified.
• Create trouble cases with vendors and service providers to diagnose network issues.
• Communicate with clients in a polite and timely manner.
• Reconfigure replacement hardware ship and coordinate the installation with regional staff.
• Work as a team member with other technical staff.

We are looking for a candidate with the following:

• Bachelors degree or college diploma in computer science or other appropriate field as required in the role along with three (3) years of proven experience performing network operations duties; or relevant experience and proven ability in IT network administration and analysis.
• Proficiency with Cisco Internetworking (switching/routing).
• Proficiency with Cisco products such as but not limited to: Cisco 65xx 45xx 3xxx 29xx Nexus 2K 5K 7K ASR/ISR routers.
• Proficiency with Cisco IOS IOS-XE IOS-XR and NX-OS.
• Proficiency with various network protocols such as IP TCP UDP FTP ARP QoS VoIP OSPF DNS Spanning tree ECMP VPC 802.1q 802.3ad GRE.
• Proficiency with firewall concepts and load balancers.
• Proficiency with cloud computing and virtualization concepts.
• Proficiency with Cisco wireless controllers and access points.
• Proficiency with Fortinet and Juniper firewall systems.
• Proficiency with Juniper switching/routing & Junos OS.
• Proficiency with network monitoring systems and technologies NETFLOW IP SLA.
• Proficiency with packet analysis. (wireshark & netscout).
• Proficiency with BMC Remedy ticketing system.
• Other vendor certifications are an asset.
• General knowledge of IT security.
• Working knowledge of English.
• Ability to analyze network log information.
• Ability to write documentation and technical specifications.
• Ability to manage multiple priorities and urgent requests.
• Problem-solving skills.
• Ability to manage stress and meet deadlines.
• Ability to learn new skills and work well in a team.
• Ability to communicate effectively with internal clients.
• Independent self-motivated and responsible.
• A service-oriented attitude.
• A high level of attention to detail.
• Willingness to work outside of normal business hours (evenings and weekends).
• Willingness to be on call 24-7 (including weekends and holidays) on a rotating basis.
• Strong communication skills are required to effectively communicate technical and non-technical issues to clients service providers and other Broadcast Technology groups as well as to keep management apprised of the status of all activities and assignments.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest but only candidates selected for an interview will be contacted.

As part of our recruitment process candidates who advance to the next

step will be asked to complete a background check. This includes:

• A mandatory Criminal record check.

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our countrys diversity. Thats because we can only create and tell the stories that connect Canadians by having a workforce that mirrors the ever-changing makeup of our country. Thats why we as an employer value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued but also extend to and pervade all the services we provide as Canadas public broadcaster. For more information visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process please inform us as soon as possible by sending an e-mail to .

You are invited to consult and familiarize yourself with our Code of Conduct which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of the event that you become an employee it will be important to inform us as quickly as possible of any situation that because of your hiring constitutes or could appear to constitute a conflict of interest.

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