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Department: IFTA/IRP Unit

Location: Augusta Maine

Schedule: Monday Friday / 8:00 am - 5:00p pm (This position is on-site)

Job Class & Grade: 6504 16

Salary: $18.76 - $27.03 - New state employees start at step 1 ($18.76)

Closing Date: February 13 2026

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork integrity and continuous improvement offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference

We are looking for dedicated and collaborative individuals who thrive in a fast-paced customer-focused environment. If you are passionate about delivering outstanding public service contributing to a high-performing team and supporting the people of Maine every day we want you on our team.

About the Position:

We are seeking a proactive and driven Associate Accounting Technician to join our IFTA/IRP Unit at the Bureau of Motor Vehicles. This role is essential to ensuring the accurate processing of commercial fuel tax returns motor carrier registrations and license applications. Youll interact with businesses carriers and team members daily to verify credentials analyze financial information and support our online system usersall while helping to keep Maines roads safe and commerce running.

What Were Looking For:

• Customer Service Excellence: Demonstrated ability to provide courteous accurate and efficient service in a fast-paced setting with a diverse public.
• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Team Collaboration: Work effectively within a team supporting shared goals and contributing to a respectful productive workplace.
• Adaptability: Adjust quickly to new procedures policies and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism: Consistently represent the Department with respect integrity and accountability.

Key Competencies We Value:

• Emotional Intelligence: Empathetic self-aware and able to manage high-stress interactions with tact.
• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management: Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence: Dedication to high-quality work accuracy and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes learning new skills and supporting team development.

In This Role You Will:

• Review and verify IFTA license applications fuel tax returns and Maine-only decal requests for accuracy and completeness.
• Respond to inquiries from commercial carriers and the public via phone email fax mail and walk-ins.
• Assist customers in navigating the IFTA/IRP online system.
• Process credential requests and ensure compliance with applicable laws and regulations.
• Reconcile payments and ensure that collected revenue matches expected amounts.
• Provide technical support to customers and collaborate with internal teams to improve service delivery.

Preferences Will Be Given to Candidates Who Have:

• Experience working with financial documents taxes or licensing systems.
• A background in state government commercial motor vehicles or regulatory compliance.
• Proficiency in Microsoft Office Suite and an aptitude for learning new systems (including Tableau).
• Excellent communication and math skills.
• A commitment to customer service and public service excellence.

Minimum Qualifications:

Training education and/or experience in office and administrative support work. Demonstrate competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications and fees that have an eligibility or compliance component. The ability to use independent decision making and initiative on the appropriate process to follow information to process and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Accounting Assistant and Accounting Associate I.

Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions and successful candidates will be required to complete an I-9 form upon hire.

Why Join Our Team

We believe in supporting our workforces health and well-being with a valuable total compensation package including:

Work-Life Fit: Take time for yourself with 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find premium costs for you and your family including the percentage of dependent coverage paid by the State.
Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).

Retirement Plan: The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist via email

Application Instructions:

To apply click Apply for this opening and upload your cover letter resume and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.

Need a paper application Download one HERE or call .

Submit paper applications cover letter and resume before the closing date to:

Office of Human Resources
Secretary of State Office of Human Resources
101 Hospital Street
Augusta ME 04330
Fax:

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.