Technical Sales Specialist
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Job Location:
Hoofddorp - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Primary Objective of Position
Responsible for the installation activities and management of software packages and cloud solution at healthcare institutes (HCIs) and/or the client site.
Achieve alignment between customer needs Abbott division requirements and external 3rd party customer service teams.
Continuously improve the customer experience and cost efficiency by identifying process obstacles formulating proposals for improvement and (co-) implementing improvement processes and mitigation plans
Bridging between sales and customer service activities; ensure customer service is continuously updated about feedback from the field enabling a loop of continuous improvement always resulting in an optimization of patient experience.
The data management specialist is responsible for the assigned region.
Responsible together with account managers for sales results and obtain targets in the sector assigned.
Responsible to ensure the digital ecosystem is embedded in each Healthcare Institute (hospital private practice)
Serve as a key liaison between Abbott Diabetes Care and multiple partners in electronic medical data exchange including EMR systems and digital health solution providers.
Major Accountabilities
Interface function between HCI 3rd party customer support organization and marketing & sales functions.
Responsible for the installation of software packages on client site making sure the new software matches the IT of the client
Analyze local (technical) challenges and translate them into actionable insights for global evaluation. Collaborating across technical and sales teams to adapt global solutions to local needs and vice versa.
Daily intervention on clients site both pro-actively as for maintenance and client support.
Assist the client in the local software configuration and formulate structural solutions as applicable
Define the users and the necessary access rights ensure full insight in software possibilities in the different locations.
Train the users on the use of the software cloud solutions and Abbott branded products as applicable.
Act as the single point of contact for the users (Nurses Doctors IT ) for all questions related to ADC software packages
Ensure optimal use of the digital ecosystem to increase patients acquisition and retention.
Optimization and continuous enhancement of customer experience by:
o Analyze & translate available customer service data in collaboration with internal customer service team into tangible actions to the field and other functions.
o Define and implement actions required for optimal use of ADC branded products by healthcare institutes and users.
Education
Bachelor/ Masters degree in a technical commercial IT or engineering field or equivalent by experience.
Background
Knowledge
Fluent in Dutch and English both verbal & written
Proficient in MS Office Suits
Database management
Can combine both scientific/ technical and commercial competencies
Networking protocols & cloud solutions
Skills
Strong communication listening and problem-solving skills
Pro-active (not only problem solving)
Ability to interact with people at all levels of an organization
Independent and reliable
Ability to make public presentation
Ability to demonstrate leadership skills
Willingness to learn and strong adaptability
Interest in sales and business development
Teamwork: Regular and professional communication with other functions (Sales Marketing Customer service)
Experience
4 year experience with high added Value Proposal/Solutions. Experience in selling position in the healthcare industry is an asset
Experience of interacting and building relationships directly with healthcare stakeholders decision makers at senior level (e.g. Endocrinologist
Experienced in strategic negotiations
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Clinical Affairs / Statistics
DIVISION:
ADC Diabetes Care
LOCATION:
Netherlands > Hoofddorp : Wegalaan 9
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
