Sr Associate Client Success

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Role Title: Senior Associate- Client Success

Location: Bangalore/Gurgaon

Working Hours: UK (13:30-22:30 IST / 15:00-00:00 IST) and US hours (17:30-02:30 IST / 18:30-03:30 IST DST) rotational UK/US shift

Years of Experience: 7-10 years

Role Purpose: Join a dedicated Client Success team to support business-as-usual activities and future business initiatives. The role involves supporting product usage developing operational processes and delivering exceptional client service.

Required Qualification: Engineering or equivalent IT degree

Mandatory Expertise

Strong fundamentals in relational database management systems (RDBMS) with hands-on experience in PL/SQL SQL Server 2008/2012/2016 (T-SQL) and exposure to deployment/source control tools (Jenkins Octopus SVN GIT TFS)

Excellent communication and interpersonal skills with the ability to explain complex concepts simply and manage client expectations

Experience in analysing application log files and exposure to web services APIs and SFTP processes

Basic understanding and prior experience in capital markets asset management operations or investment banking

Demonstrates a strong appetite to learn about AI and proactively apply AI solutions to business challenges.

Added Advantage

Certification in SQL or Oracle

Knowledge of any scripting language (Python JavaScript etc.)

Exposure to AWS or Azure cloud technologies

Key Deliverables/Tasks

Support business-as-usual activities ensuring application uptime and smooth operations with a client centric mindset focused on anticipating client needs and providing proactive solutions

Troubleshoot investigate and resolve data application API and SFTP issues reported by users using thorough log analysis and complex database investigation

Coordinate with Asset Manager users and Brokers to understand their requirements working on data/configuration changes and making confident decisions to enable effective solutions and high customer satisfaction

Own the process for data/configuration changes in the production environment requiring strong SQL skills and analytical ability; utilise change/release management systems and suggest process improvements

Ensure accuracy in documenting production issues and uploading them promptly to the knowledge base

Work on technical implementation projects for new clients and collaborate with the implementation team on new client requirements

Conduct demos and training sessions for clients maintaining a regular rhythm of communication and tracking client requests and queries

Collaborate with the Product Management Account Management and Implementation teams to contribute to application stability and future vision

Work closely with Development and Testing teams on new product development and enhancements (e.g. via JIRA and parallel projects)

Peer review SQL code and provide constructive feedback to colleagues

Exhibit strong problem-solving and critical thinking skills prioritising tasks effectively and adapting to high pressure situations

Foster collaboration and teamwork providing feedback to peers and mentoring junior team members

Show a growth and learning mindset by seeking continuous improvement and new skills and using feedback constructively

Apply technical troubleshooting skills including RDBMS concepts SQL API/SFTP setup log analysis and familiarity with JSON/XML files and error codes

Mandatory Attributes

Cultural awareness and inclusion respecting diverse perspectives and adapting communication styles as needed

Commitment to continuous learning and professional development

Product and industry knowledge with the ability to tailor solutions to client requirements and stay updated on industry developments

Data analysis and reporting skills using SQL Excel and AI tools to interpret client data and derive insights

Process optimisation experience with a focus on identifying and improving inefficient workflows and implementing automation. Ability to explore the potential of AI within the role.

Ability to remain focused and calm under pressure balancing urgency and accuracy

Strong attention to detail consistently producing high-quality work and thoroughly reviewing tasks for precision

Euronext Values

Unity

We respect and value the people we work with

We are unified through a common purpose

We embrace diversity and strive for inclusion

Integrity

We value transparency communicate honestly and share information openly

We act with integrity in everything we do

We dont hide our mistakes and we learn from them

Agility

We act with a sense of urgency and decisiveness

We are adaptable responsive and embrace change

We take smart risks

Energy

We are positively driven to make a difference and challenge the status quo

We focus on and encourage personal leadership

We motivate each other with our ambition

Accountability

We deliver maximum value to our customers and stakeholders

We take ownership and are accountable for the outcome

We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.

Required Experience:

Senior IC

Role Title: Senior Associate- Client SuccessLocation: Bangalore/GurgaonWorking Hours: UK (13:30-22:30 IST / 15:00-00:00 IST) and US hours (17:30-02:30 IST / 18:30-03:30 IST DST) rotational UK/US shiftYears of Experience: 7-10 yearsRole Purpose: Join a dedicated Client Success team to support busines...