Inside Sales Aftermarket

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business everyday life and making a better world creating lasting impact for everyone.

We design build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation Process Automation Climate Control Life Science and Transport.

Our partnership approach breaks through problems and reduces complexity. We dont invent in isolation we collaborate with our customers. We listen closely and we think differently creating space for diverse minds to innovate. We are working together to make businesses safer more sustainable and more productive.

Role Overview:

This role provides flexible quoting and Inside Sales support across the Americas with primary support for the Southeast region. Responsibilities include receiving and managing RFQs preparing and revising quotes and following up on quote and purchase order status. The position supports varying regional volumes as needed.

Work Environment: Hybrid - Lake Forest CA

Key Responsibilities:

Manage parts order entry revisions and coordination with feeder factories.
Create accurate quotations for parts and related service items.
Assist customers in identifying the correct parts accessories and compatible options.
Provide partsrelated customer service including availability updates order status and basic troubleshooting.
Process parts documentation such as order confirmations shipping requests and delivery updates.
Maintain accurate CRM records for parts inquiries orders and customer interactions.
Support aftersales parts service including issue resolution and documentation requests.
Coordinate with factory and operations teams on pricing lead times and feasibility for parts.
Monitor parts demand trends and assist with forecasting and backlog management.
Collaborate with factory personnel to resolve parts discrepancies shortages or configuration issues.

Critical Competencies for Success:

Required

Experience in customer service or entrylevel roles involving parts or technical support.
Strong customerfocused communication skills.
Ability to learn quickly stay organized and manage multiple partsrelated tasks.
Teamoriented mindset with commitment to skill development.

Preferred

Exposure to parts sales supply chain or related industries.
Experience using CRM tools such as Salesforce.

Pay range: $70000 - $80000

Within this range individual pay is determined based on skills experience and qualifications relative to the job requirements. Base pay information is aligned with market location and may be subject to prevailing wage laws if applicable.

Bonus eligibility: This position is also eligible for a variable incentive pay component separate from base salary.

What IMI Can Offer You

At IMI one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so we offer choice for all your health and wellbeing needs.

See below for a general overview of our amazing perks and benefits:

Multiple health plans to choose from: HMO PPO and High Deductible Health Plans with a low-cost share
Best-in-class 401K plan with zero vesting and up to 6% contribution matching
14-week maternity leave at full pay (Adoption benefits are equivalent)
4-week paternity leave at full pay (Adoption benefits are equivalent)
Employee Resource Groups that offer community and support like our Pride Network and Network of Women groups
PTO encompassing inclusive holidays
Career Development opportunities (IMIs Catalyst Program)
Employer contribution for Health Savings Account and in many cases free virtual telemedicine and teletherapy.
Mental Health and wellness programs to support you and your family
Full suite of voluntary benefits to tap into including but not limited to: Critical illness insurance hospital indemnity legal insurance identity theft protection and pet insurance or home & auto insurance through our discount advantage platform
Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee
Free financial advisors webinars and classes through Charles Schwab
Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose only to profit or refund your investment 100%

**Benefits plans change year over year but we have guiding principles in place to ensure our employees have the tools and resources available to stay connected and up to date**

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.

Health Safety and Environmental Duties At IMI we are all personally committed to protecting our people minimizing our impact to the environment the communities we operate in and our company. All members of our workforce have the duty to ensure the health safety and welfare of themselves others and the environment. Every employee is expected to follow all HSE operating procedures also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings particularly with customers suppliers advisors employees and the accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex or veteran status.