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Division: Titles Services /BMV
Location: Augusta
Schedule: Monday Friday /possible hybrid option after 6months probation

Job Class & Grade: 0390 24
Salary: $51688.00 - $72467.20 annually (recruitment & retention stipend 5.33%)

Closing Date: February 132026

Join Our Team at the Department of the Secretary of State:

At the Department of the Secretary of State we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork integrity and continuous improvement offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference

We are looking for dedicated and collaborative individuals who thrive in a dynamic growth-focused environment. If you are passionate about making a difference driving success and being part of a positive team culture we want you on our team.

About the Position:

This Management Analyst II position is responsible for reviewing examining and evaluating complex organizational structures administrative policies and management systems of the Bureau of Motor Vehicles. Specific responsibilities include developing and conducting studies summarizing findings preparing reports and recommending changes in programs policies procedures or practices in administrative training customer service and information management systems. This position will also be responsible for prioritizing managing and tracking work on our on-going E-Titling Program and other projects. This position will report to the Division of Title Services Director.

What Were Looking For:

• Team Collaboration:Ability to work effectively within a team contributing to shared goals and helping others succeed.
• Communication Skills:Clear and professional communication with the public school owners and instructors and internal teams.
• Adaptability:Comfort in a fast-paced environment with frequent interruptions and changing priorities.
• Problem-Solving:Critical thinking to resolve complex eligibility and compliance issues.
• Attention to Detail:High level of accuracy in reviewing licensing documents for licensure of driver education and commercial motor vehicle driver education schools and instructors.
• Professionalism:Ability to handle sensitive information with discretion and respect.

Key Competencies We Value:

• Emotional Intelligence:Empathy professionalism and accountability in customer and team interactions.
• Conflict Resolution & Feedback:Skill in navigating difficult conversations and providing accurate information with tact.
• Time Management:Effective organization of daily responsibilities while managing appointments and licensing of schools and instructors.
• Commitment to Excellence:Strong work ethic and attention to statutory deadlines.
• Continuous Improvement:Openness to process enhancements and feedback.

In this role you will:

• Plans and organize studies of work and organizational problems including duplication communication information flow inventory control cost containment and integrated service delivery to develop and maintain efficient and economical operations.
• Analyzes data gathered develops information and documentation and considers solutions or alternative methods of proceeding to recommend improvements and modifications.
• Designs and implements research to make recommendations for long range plans policies and programs.
• Effectively manages projects and tracks projects managed by others to ensure tasks are prioritized documented communicated and completed on time. Provides project management support to other project managers.
• Implements new business programs and processes confers with and trains agency staff and conducts operational effectiveness reviews to ensure smooth system implementation and functioning.
• Manage all phases of project life cycle: analyzing system requirements developing writing the business requirements for software and other work systems ensuring new systems adequately reflect the identified business requirements training and project implementation.
• Creates and executes tests to evaluate new or enhanced modernization systems features and programs.
• Develops and updates manuals to outline performance methods organizational policies and procedures and system operations; and presents educational materials workshops and training seminars to Bureau staff and stakeholders to provide information and training on specific topics.

Preferences will be given to:

• Knowledge of the theories principles and practices of public administration organization workflow personnel management and financial procedures.
• Knowledge of data collection and interpretation methods and techniques.
• Knowledge of project management principles and best practices.
• Knowledge of methods and techniques of analysis work simplification and forms and records control.
• Knowledge of the methods and techniques of establishing work standards.
• Knowledge of current developments in systems analysis and applications.
• Knowledge of information management systems.
• Ability to gather assemble calculate and analyze facts and draw valid conclusions.
• Ability to analyze and interpret laws rules and regulations.
• Ability to communicate effectively.
• Ability to write clearly and effectively.

MINIMUMQUALIFICATIONS:

Eight (8) years of education training and/or experience analyzing evaluating and/or developing improvements to organizational and/or managerial systems programs and practices.

Why Join Our Team

We believe in supporting our workforces health and well-being with a valuable total compensation package including:

Work-Life Fit: Take time for yourself with 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.

Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find premium costs for you and your family including the percentage of dependent coverage paid by the State.
Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).

Retirement Plan: The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist via email

Application Instructions:

To apply click Apply for this opening and upload your cover letter resume and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.

Need a paper application Download one HERE or call .

Submit paper applications cover letter and resume before the closing date to:

Office of Human Resources
Secretary of State Office of Human Resources
101 Hospital Street
Augusta ME 04330
Fax:

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.