Technical Customer Service Representative
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Job Summary
At the heart of Paxton we are innovators we look for ways of harnessing new technology to provide better solutions for our customers. Were a global brand with nearly 40 years of experience our team of over 400 employees is spread around the world.
We pride ourselves on creating a vibrant environment with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton with an emphasis on career progression training and development and recognition of achievement for every employee.
So what are the benefits
- We run a great social calendar with wine tasting cooking classes onsite yoga staff parties monthly internal events and more. Its rare you wont see something going on!
- Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
- Join a Carbon Neutral company Paxton is Carbon Neutral in the UK France Germany & South Africa!
- Modern offices collaboration spaces onsite mini-gym and a gourmet café with subsidised food.
- Discounted fitness memberships up to 75% off in your area with GymFlex.
- Collaborative internal group initiatives like the Green Team EDI Team or the Charity Team.
- Tech bike and travel or season ticket loans.
- 25-days holiday plus bank holidays and you can buy & sell up to 5 days a year.
- Recognised as one of the Best Companies to Work for in the UK by Best Companies.
About the role
Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.
- Delivering accurate technical product support to our UK installers or customers via phone email or webchat.
- Handling any sales or returns process requests
- Troubleshooting diagnosing and resolving installation issues in a timely manner
- Working closely with other teams within Paxton to trial and test new products or features
Our team works between 07:00 and 19:00 with shifts scheduled within these hours. Youll work a standard 7.5-hour shift pattern with a late shift required approximately once every 910 weeks.
What are we looking for
- For you to be passionate about providing first class customer service and want to learn a diverse product range.
- Do what you do best and learn about our products and technology and confidently communicate with customers.
The right attitude is more important to us than your skills or experience. If youre excited about a role but your existing experience doesnt match up with every element of the job description we encourage you to apply anyway.
We want to collaborate with you and hear your ideas most of all we want people to enjoy the journey with us. Take a look at what our team thinks of working here are we looking for
- For you to be passionate about providing first class customer service and want to learn a diverse product range.
- Do what you do best and learn about our products and technology and confidently communicate with customers.
The right attitude is more important to us than your skills or experience. If youre excited about a role but your existing experience doesnt match up with every element of the job description we encourage you to apply anyway.
We want to collaborate with you and hear your ideas most of all we want people to enjoy the journey with us. Take a look at what our team thinks of working here Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At Paxton, we design and manufacture market leading IP access control, door entry and building intelligence systems for smart buildings. With over 30 years of experience, we put our core values of simplicity, quality and honesty at the heart of everything we do. Our products harness t ... View more
