Customer Service Administrator
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Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Administrator Temp (1213 weeks) to Permanent
Pay: 12.78 per hour (25917.84 annual equivalent)
This is a varied and enjoyable role that would suit someone looking to grow their career in customer service with the opportunity to secure a permanent position after a successful temporary period.
We are recruiting on behalf of our client for an experienced Customer Service Administrator to join their busy friendly and fully office-based team. This is an excellent temp-to-perm opportunity for someone who enjoys a varied customer-facing role and prides themselves on delivering a high standard of service.
The Role
As part of a small team you will handle customer queries manage returns and process replacement orders and carrier claims ensuring that all customer interactions are efficient professional and accurate.
Key Responsibilities:
Job Ref: EN1069
Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
Pay: 12.78 per hour (25917.84 annual equivalent)
- Location: Witton Birmingham
- Hours: Monday to Friday 8:30am 5:00pm 39 hours per week
- Holiday: 25 days annual leave plus bank holidays
This is a varied and enjoyable role that would suit someone looking to grow their career in customer service with the opportunity to secure a permanent position after a successful temporary period.
We are recruiting on behalf of our client for an experienced Customer Service Administrator to join their busy friendly and fully office-based team. This is an excellent temp-to-perm opportunity for someone who enjoys a varied customer-facing role and prides themselves on delivering a high standard of service.
The Role
As part of a small team you will handle customer queries manage returns and process replacement orders and carrier claims ensuring that all customer interactions are efficient professional and accurate.
Key Responsibilities:
- Handling customer queries and complaints via email and phone
- Processing returns and placing replacement orders
- Raising claims with carriers
- Managing invoices and related administrative tasks
- Logging and updating customer records accurately
- Responding to emails professionally politely and grammatically correctly
- Supporting the team with general administrative duties as required
- Previous customer service experience (essential)
- Confident polite and professional communication skills
- Excellent telephone manner and listening skills
- Strong IT skills including Microsoft Word Excel Outlook service email systems and in-house databases
- Highly organised reliable and attentive to detail
- Ability to remain calm under pressure and prioritise workload effectively
- Comfortable working independently and as part of a small team
Job Ref: EN1069
Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Hollyfield Personnel is a Recruitment Agency based in Sutton Coldfield that work hard to deliver a personal, bespoke approach with all of our clients and candidates alike.
