Customer Service Apprentice UK
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Job Summary
Work with the whole UK Customer Service team to ensure NCRs are resolved within KPI timescales Who are we
A trusted partner at nearly three million customer locations spanning over 170 countries Ecolab is the global leader in water hygiene and infection prevention solutions and services. Our team delivers comprehensive solutions data-driven insights and personalized service to advance food safety maintain clean and safe environments optimize water and energy use and improve operational efficiencies and sustainability for customers in the food healthcare hospitality and industrial markets.
When you come to work at Ecolab you get to take on some of the worlds most meaningful challenges and can have the opportunity to learn and grow shape your career make an impact and quickly see the importance of your work.
Bioquellan Ecolab company is a world leader in providing high-tech bio-decontamination equipment and services within healthcare life sciences and military environments. Our unique low temperature residue-free hydrogen peroxide vaporization (HPV) technology has been proven to provide rapid repeatable safe and reliable eradication of microbiological pathogens from rooms and other interior spaces.
Were offering the opportunity to join our Apprenticeship Programme. From day one you will be exposed to making a difference in real life situations projects and jobs.
We are looking for a Customer Service Apprenticeto join Bioquell This role will primarily be responsible for providing high-level office-based point of contact for our customers in UK and Ireland and our European Distributor network as well as supporting the UKIE sales team.
What you will do:
- Work closely with UK & EU commercial teams and key contacts to provide seamless customer service experience for all interactions for a united world class team.
- Ensure that all enquiries are handled effectively in a timely manner and that the customer is kept informed as their query progresses and that it is fully resolved to their satisfaction.
- Work with the technical support advisors in the teams plus the scheduler to ensure that service levels are met in line with contractual obligations.
- Ensure that all quotes and orders are processed accurately and in a timely manner for spares engineer work and consumable items assist customers with returns ensure customers are kept up to date with delays to orders liaise with customers to manage paperwork to enable orders to be dispatched smoothly.
- Log all NCRs and track the progress of the issue to keep the customer updated with the situation at regular intervals providing final responses and reports to show their NCR has been resolved.
- Work with the whole UK Customer Service team to ensure NCRs are resolved within KPI timescales.
- And other related duties with guidance and training provided.
No immigration sponsorship available for this role
What youll need:
- Enthusiastic with a can-do attitude.
- Able to communicate confidently.
- Required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.
- Ability to pay attention to details across multiple network streams.
- Ability to negotiate with customers and colleagues to meet delivery time scales and manage expectations.
- Competent on Excel and Word.
- Ability to organise yourself prioritise your own workload to meet deadlines.
Our Commitment to Diversity and Inclusion
At Ecolab we believe the best teams are diverse and inclusive and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit hire promote transfer and provide opportunities for advancement on the basis of individual qualifications and job all matters affecting employment compensation benefits working conditions and opportunities for advancement we will not discriminate against any associate or applicant for employment because of race religion colour creed national origin citizenship status sex sexual orientation gender identity and expressions genetic information marital status age disability or status as a covered veteran.
In addition we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority female disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career own your future and impact what matters.
Own your future. Impact what matters.
#li-eu
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
