Manager GL Ops

Pune - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Purpose	Oversee and optimise the operations of the gold loan division by driving operational excellence strategic decision-making and overall success in the gold loan business segment.
Duties and Responsibilities	Operation Management: Oversee the day-to-day operations of the gold loan department ensuring smooth functioning and adherence to operational standards. Monitor key performance indicators (KPIs) and operational metrics to track performance identify areas for improvement and streamline processes and workflows to optimise resource utilisation and reduce turnaround time. Develop and manage budgets for operational activities such as stamp paper costs storage expenses agency fees for document storage etc. Oversee vendor relationships including gold appraisers security providers and logistics partners negotiating contracts SLAs and pricing to ensure cost-effective services while monitoring KPIs for quality Provide service troubleshooting for process/cash-related queries by internal teams and handle exceptions and deviations to ensure seamless flow Customer Relationship Management: Oversee the loan booking process from initial customer interaction to disbursement. Collaborate with the sales and customer service teams to understand customer needs and preferences. Monitor customer satisfaction levels and address customer inquiries escalations and complaints in a timely and effective manner Ensure efficient handling of walk-in customers including evaluation of gold quality determining loan amounts and schemes and booking loans in the system. Branch Operations: Monitor branch-level activities to ensure compliance with SOPs customer service standards and regulatory requirements. Collaborate with branch managers and teams to address operational challenges and optimise processes. Conduct periodic audits to assess branch performance and adherence to company guidelines. Cash Management and Auction Process: Manage cash management activities ensuring availability of sufficient cash at branches for loan disbursement. Coordinate with banking teams to facilitate cash delivery and monitor branch cash balances. Oversee the auction process including scheduling bidder onboarding quality control and settlement/release procedures as well as asset evaluation and pricing. Ensure compliance with auction regulations and oversee execution at the branch level. Regulatory Compliance and Quality Assurance: Ensure compliance with all regulatory requirements internal policies and quality standards related to gold loan operations. Implement robust risk management practices to mitigate operational credit and regulatory risks overseeing post-booking quality assurance processes including data entry verification and KYC compliance checks. Conduct periodic audits reviews and quality assurance activities to assess compliance identify areas for enhancement and address discrepancies promptly. Manage a team responsible for quality assurance activities responding to queries from audit teams ensuring accuracy and compliance with Management: Participate in recruitment process to identify right talent for various roles in the team Identify high potential talent and provide opportunity to groom them for future roles Provide ongoing coaching mentoring and performance feedback to ensure the teams success. Set clear targets train & motivate the team and foster a positive and collaborative work environment.
Key Decisions / Dimensions	Change in the process and the impact of its execution is a key decision Decision on physical /digital documents Inputs into AOP for operational efficiencies and improvement opportunities
Major Challenges	Proactive monitoring training educating communicating and aligning on org goals for new joinees in the branches on regulatory and compliance norms
Required Qualifications and Experience	a)Qualifications Post Graduate b)Work Experience Minimum of 8 - 10 years of experience in banking or financial services with at least 3 years in a managerial role overseeing gold loan operations. Strong understanding of gold loan products processes and regulatory requirements. Proven track record of leadership team management and operational excellence. Excellent analytical problem-solving and decision-making skills. Ability to communicate effectively and build strong relationships with internal and external stakeholders.

Required Experience:

Manager

Job PurposeOversee and optimise the operations of the gold loan division by driving operational excellence strategic decision-making and overall success in the gold loan business segment.Duties and ResponsibilitiesOperation Management:Oversee the day-to-day operations of the gold loan department ens...

Job Purpose	Oversee and optimise the operations of the gold loan division by driving operational excellence strategic decision-making and overall success in the gold loan business segment.
Duties and Responsibilities	Operation Management: Oversee the day-to-day operations of the gold loan department ensuring smooth functioning and adherence to operational standards. Monitor key performance indicators (KPIs) and operational metrics to track performance identify areas for improvement and streamline processes and workflows to optimise resource utilisation and reduce turnaround time. Develop and manage budgets for operational activities such as stamp paper costs storage expenses agency fees for document storage etc. Oversee vendor relationships including gold appraisers security providers and logistics partners negotiating contracts SLAs and pricing to ensure cost-effective services while monitoring KPIs for quality Provide service troubleshooting for process/cash-related queries by internal teams and handle exceptions and deviations to ensure seamless flow Customer Relationship Management: Oversee the loan booking process from initial customer interaction to disbursement. Collaborate with the sales and customer service teams to understand customer needs and preferences. Monitor customer satisfaction levels and address customer inquiries escalations and complaints in a timely and effective manner Ensure efficient handling of walk-in customers including evaluation of gold quality determining loan amounts and schemes and booking loans in the system. Branch Operations: Monitor branch-level activities to ensure compliance with SOPs customer service standards and regulatory requirements. Collaborate with branch managers and teams to address operational challenges and optimise processes. Conduct periodic audits to assess branch performance and adherence to company guidelines. Cash Management and Auction Process: Manage cash management activities ensuring availability of sufficient cash at branches for loan disbursement. Coordinate with banking teams to facilitate cash delivery and monitor branch cash balances. Oversee the auction process including scheduling bidder onboarding quality control and settlement/release procedures as well as asset evaluation and pricing. Ensure compliance with auction regulations and oversee execution at the branch level. Regulatory Compliance and Quality Assurance: Ensure compliance with all regulatory requirements internal policies and quality standards related to gold loan operations. Implement robust risk management practices to mitigate operational credit and regulatory risks overseeing post-booking quality assurance processes including data entry verification and KYC compliance checks. Conduct periodic audits reviews and quality assurance activities to assess compliance identify areas for enhancement and address discrepancies promptly. Manage a team responsible for quality assurance activities responding to queries from audit teams ensuring accuracy and compliance with Management: Participate in recruitment process to identify right talent for various roles in the team Identify high potential talent and provide opportunity to groom them for future roles Provide ongoing coaching mentoring and performance feedback to ensure the teams success. Set clear targets train & motivate the team and foster a positive and collaborative work environment.
Key Decisions / Dimensions	Change in the process and the impact of its execution is a key decision Decision on physical /digital documents Inputs into AOP for operational efficiencies and improvement opportunities
Major Challenges	Proactive monitoring training educating communicating and aligning on org goals for new joinees in the branches on regulatory and compliance norms
Required Qualifications and Experience	a)Qualifications Post Graduate b)Work Experience Minimum of 8 - 10 years of experience in banking or financial services with at least 3 years in a managerial role overseeing gold loan operations. Strong understanding of gold loan products processes and regulatory requirements. Proven track record of leadership team management and operational excellence. Excellent analytical problem-solving and decision-making skills. Ability to communicate effectively and build strong relationships with internal and external stakeholders.

Required Experience:

Manager

Key Skills

Anti Money Laundering
EAM
E Learning
Airlines
Arabic English Translation
AutoCAD 2D

Apply Now

About Company

Bajaj Finance Limited

Bajaj Finserv is India’s most diversified non-banking finance company. Visit the website to learn about our products. Get instant approval on loans, shop on EMIs, make an investment, get insurance and pay your bills.

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click