Marketing Operations Specialist
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join a Challenger
Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.
Our company continues to grow and today we serve more than 780000 customers acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$138 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.
The Work
TheMarketing Operations Specialistsupports the coordination resourcing and delivery of marketing initiatives across EQ Bank and Equitable Bank. Acting as an operational hub for themarketingpods and broader team this role helps maintain workflow disciplinekeepsprojects moving across web email ads and other marketing channels and ensures smooth on-time delivery.
This role requires strong project coordination skills attention to detailability to build strong working relationships andkeep teams aligned. The Specialist must be able to spot risks early and have a natural inclination to mitigate and solve problems Specialist keeps a steady operational rhythm on the Marketing team and is the key champion for smooth efficient execution.
Project & Workflow Coordination
- Facilitateregularpod and email standups by gathering updateskeepingmeeting flow and documenting next steps.
- Serve as an operational hubkeepingworkstreams moving smoothly while allowing pods to manage their own execution.
- Create and maintain workback schedules for projects of varying scope.
- Supportthe Senior Marketing Operations Manager with regular team meetings asneeded(i.e. event management coordinate presentation material documenting notes)
- Coordinate translation workflows asneeded.
Project Intake Resourcing & Deployment Support
- Manage project intakewith stakeholders andreview brief submissionfor completenessprior to resourcing.
- Allocate creative and email development resources and manage their day-to-day schedules on Float (resource management tool).
- On an as-needed basis analyzeresource capacity withthe support of the Senior Marketing Operations Managerand proactively flag resourcing risks or blockers.
- Manage the email schedule ensuring content assets and approvals are readyfor development and deployment.
Process & Systems Support
- Monitor JIRA boards and workflows toidentifyand resolvegaps in ticket hygiene SOP adherenceandworkflow discipline.
- Surface issues toappropriate ownersand supportfollow-throughto bring workflows back on track.
- Support Marketing Operations team broadly with maintenance of documentationSOPand any other operational communication requirements.
- Develop and ownthe Marketingteamonboardingmaterialsandimplement light training and process for new team members.
Workflow Optimization
- Use Copilot or other approved tools to continuously enhance workflow efficiency and support smoother day-to-day execution.
- Stay attentive to workflow gaps or friction points and explore opportunities to streamline processes improve documentation or strengthen tools including responsible use of AI whereappropriate.
Quality Assurance (QA) & Delivery Support
- Act as the first gate of QA for email testsadsand web content prior to publishing to ensure accuracy.
- Support ad trafficking processas needed for internal and external campaigns.
- Ensure complete project completeness across briefs approvalsand assets.
Invoice & Administration
- Manageday-to-dayinvoice submissions budget sheetmanagementand coordinate with Accounts Payableto ensurepromptvendor payment.
Lets Talk About You!
- 23 years of experience in marketing project coordination digital operations or agency account/clientmanagement.
- Bachelor of Commerce Marketing or an equivalent degree in a related field is a minimum requirement.
- Strong attention to detail time management and prioritization in afast-pacedenvironment.
- Excellent communication skills and proactiveproblem-solvingabilities.
- Strong ability to build trusted and transparent working relationships with cross-functional teams including creatives and developers.
- Familiarity with CMS and DAM systems is preferred.
- Experience with JIRA Float Canva and other MS Office tools (including Copilot).
- PMPand/or Scrumcertification is an asset.
- Curious adaptable and committed to continuous improvement.
- Proficiencyin French is an asset.
What we offer For full-time permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!
Required Experience:
IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
At Equitable Bank, we specialize in providing branchless financial services that meet the unique needs of all Canadians. Our range of mortgages, savings accounts and investment options are designed to offer the right solutions to match any unique circumstance.
