General Manager-Hilton Garden Inn Mt. Laurel, NJ
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Job Location:
Laurel, MD - USA
Yearly Salary:
$ 80 - 95
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Hilton Garden Inn Mt. Laurel
General Manager (Union Hotel)
Location: Mt. Laurel New Jersey
Employment Type: Full-Time On-Site
Reports To: Regional Vice President / Corporate Operations
Position Summary
The General Manager (GM) is responsible for the overall leadership operational excellence financial performance and guest satisfaction of the Hilton Garden Inn Mt. Laurel. This is a union hotel and the GM must demonstrate strong labor relations experience contract compliance and effective collaboration with union representatives while maintaining brand standards and profitability.
Key Responsibilities
Operational Leadership
Lead all hotel operations including Front Office Housekeeping Engineering Food & Beverage and Sales.
Ensure full compliance with Hilton brand standards SOPs and QA requirements.
Maintain high guest satisfaction scores and promptly resolve escalated guest concerns.
Ensure property safety cleanliness and preventive maintenance standards are consistently met.
Union & Labor Relations
Administer and enforce the Collective Bargaining Agreement (CBA) fairly and consistently.
Serve as the primary on-site management representative in union matters.
Collaborate with Corporate HR on grievances investigations discipline and contract interpretation.
Ensure proper documentation progressive discipline and just-cause standards.
Maintain respectful professional relationships with union leadership and employees.
Financial & Business Management
Prepare and manage annual budgets forecasts and labor controls.
Drive revenue through collaboration with Sales and Revenue Management.
Control expenses manage payroll efficiently within union guidelines and improve GOP.
Analyze P&L statements and implement corrective action plans as needed.
People Leadership & Compliance
Recruit train coach and develop department heads and management staff.
Ensure compliance with New Jersey labor laws wage and hour regulations and safety standards.
Foster a positive inclusive and accountable workplace culture.
Conduct performance evaluations and support leadership development.
Sales Marketing & Community Presence
Support group corporate and local business development initiatives.
Represent the hotel professionally within the local community and business networks.
Partner with ownership and corporate teams to execute strategic initiatives.
Qualifications & Experience
Minimum 57 years of hotel management experience; union hotel experience required.
Prior experience as a General Manager or strong Assistant GM / Director of Operations background.
Strong working knowledge of union contracts labor relations and employee relations.
Proven financial acumen with budgeting forecasting and labor management.
Familiarity with Hilton systems and standards preferred.
Excellent leadership communication and conflict-resolution skills.
Education
Bachelors degree in Hospitality Management Business Administration or related field preferred (or equivalent experience).
Work Environment & Expectations
On-site presence required; flexibility to work evenings weekends and holidays as business needs dictate.
Ability to lead in a fast-paced unionized hospitality environment.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Interviewing
- Management Experience
- Profit & Loss
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
- Recruiting
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
