Coffee Education Specialist (Seattle Coffee Gear)

Kirkland, WA - USA

Monthly Salary: $ 19 - 20

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Position Overview

As aCoffee Education Specialistat Seattle Coffee Gear you are the in-store expert and educator responsible for delivering engaging hands-on coffee classes that inspire customers build confidence and create long-term loyalty. You bring Seattle Coffee Gears brand to life by teaching brewing techniques espresso fundamentals and coffee equipment through structured classes demonstrations and interactive experiences.

This role plays a key part in driving sales of espresso machines grinders coffee makers and accessories by helping customers understand the why behind great coffee and matching them with the right products for their goals taste preferences and lifestyle.

Key Responsibilities

Customer Experience & Brand Representation

Represent Seattle Coffee Gears brand and culture by creating memorable educational experiences that inspire repeat visits and customer loyalty.

Lead engaging and interactive coffee classes designed to teach customers brewing fundamentals and advanced preparation skills.

Educate customers on a variety of brewing techniques including pour-over French Press AeroPress espresso cold brew and coffee art.

Guide customers in selecting coffee beans based on flavor profiles roast levels and origin.

Maintain a coffee-ready environment by ensuring quality and consistency across in-store brewing and demonstrations.

Sales & Business Performance

Recommend appropriate coffee equipment brewing tools and maintenance practices based on customer needs and skill level.

Promote and sell coffee products equipment and accessories through education and product demonstrations.

Drive customer conversion through teaching and helping customers leave with the right tools and confidence to succeed at home.

Assist the store in achieving revenue goals by driving customer engagement and conversion through education.

Consistently meet or exceed store goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by product sales performance through SPH UPT & guest feedback.

Team Engagement & Store Support

Partner with store leadership to align class offerings with seasonal initiatives product priorities and business goals.

Collaborate with store leadership on merchandising strategies that highlight key tools and products featured in classes.

Support the store team by modeling exceptional service and product expertise.

Operations & Compliance

Ensure compliance with food safety standards local health codes and sanitation regulations.

Maintain accurate inventory levels minimize shrink and control supply and culinary expenses.

Ensure store safety and cleanliness addressing any maintenance needs promptly.

Adhere to applicable wage and hour laws. Accurately records time worked according to Seattle Coffee Gear Policy.

Model and ensure consistent adherence to all Seattle Coffee Gears policies and standard operating procedures (SOPs).

Physical Requirements

Ability to communicate verbally and work cooperatively with associates and customers.

Ability to remain standing for up to 4 hours at a time.

Ability to move about the store directing class participants while selling to customers and retrieving merchandise from stockroom or sales floor.

The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors or to identify specific tastes or scents using the tongue or nose.

Ability to grab reach push pull bend stoop kneel and crouch to retrieve and replenish merchandise from stockroom or sales floor.

Ability to use hands to seize hold grasp turn or otherwise to grind tamp steam pour froth and/or demonstrate other coffee brewing techniques.

Ability to lift and/or move merchandise weighing up to 50 lbs.

Ability to ascend/descend ladders to retrieve and/or move merchandise.

Ability to operate a computer POS system keyboards merchandise scanners and mouse to accomplish work.

Available to work between 12 and 16 hours per week with a flexible schedule including nights weekends and holidays. While this is the minimum availability scheduled hours may differ based on business needs.

Regular and predictable attendance.

Ability to work in a coffee bar area with exposure to hot equipment steam varying temperatures and potential airborne and physical coffee-related allergens.

Qualifications & Experience

Must be 18 years of age or older at time of employment.

Passion for coffee and in-depth knowledge of brewing methods coffee origins and equipment.

Ability to create engaging hands-on experiences for customers.

Strong enthusiasm for coffee and a genuine eagerness to share knowledge with others.

Excellent communication problem-solving and decision-making abilities.

Passion for community engagement and delivering exceptional customer experiences.

Proficiency in Microsoft Office and retail management systems is preferred.

$19.75 - $20.50 an hour

This job description represents a summary of the job not an exhaustive or comprehensive list of all possible job responsibilities tasks and duties. Responsibilities tasks and duties of the jobholder might differ from those outlined in the job description and other duties as assigned may be part of the job. This job description is not an employment agreement or contract. Seattle Coffee Gear has the exclusive right to alter this job description at any time without notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Position OverviewAs aCoffee Education Specialistat Seattle Coffee Gear you are the in-store expert and educator responsible for delivering engaging hands-on coffee classes that inspire customers build confidence and create long-term loyalty. You bring Seattle Coffee Gears brand to life by teaching b...