Engineering Manager (Care access and prioritisation)

Healthcare systems are struggling; our solution is communication.

We have a bold vision: everyone involved in a patients care - including the patient - should be able to communicate with each other and we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better.

We are solving one of the biggest challenges of our generation and to do this we need the best talent possible to help us raise the bar this is where you come in.

Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals sending an average of over 25 million messages every month impacting millions of lives.

As an Engineering Manager your role will be mission-critical and you will be central to shaping the core communication infrastructure of the NHS. Youll directly enable faster safer and more accessible patient care while also helping teams solve customer problems and leading the team that owns a specific set of capabilities within the Accurx product.

To give a flavour of what you might be working on right now we are focused on:

• Implementing our AI Scribe across GP practices hospitals and other care settings and ensuring every patient leaves an appointment with a clearly documented summary

• Translating our expertise from implementing total triage in GP practices to improve how hospital specialist services deliver care

• Powering communication for Integrated Neighbourhood Teams a new type of service bringing together staff from different organisations that is pivotal to the governments 10-year plan

The unique challenges youll solve

• Balancing product delivery with technical health by representing the teams decisions trade-offs and priorities to non-technical stakeholders.

• Driving continuous improvement by using data to monitor delivery flow and proactively addressing obstacles to ensure commitments are met.

• Fostering a high-performance culture by providing feedback growth opportunities and support to your engineers.

What youll do...

• Drive the delivery for our clinician-facing inbox to help clinicians prioritise manage and resolve patient requests

• Drive the evolution of our conversations and inbox technical systems

• Manage the process and the mechanisms used by the team to deliver on their commitments

• Be accountable for delivery: Ensure goals are achievable with appropriate assessment and decomposition of work sequencing and capacity planning (in collaboration with the expertise in your team)

• Ensure the team manage the health of their systems confidently and responsibly

• Guide technical direction: Work with the engineers on your team to make appropriate architectural and system design decisions within your teams product area. Champion best practices around code quality monitoring alerting and service health.

• Lead and grow your team: Manage and mentor your engineers supporting recruitment development performance reviews promotions and conflict resolution. Build a culture that is collaborative high-performing and focused on delivering impact.

• Enable cross-team success: Collaborate with other engineering managers product managers and stakeholders to unblock dependencies and ensure alignment across the business.

What were looking for

We need an Engineering Manager who embodies our Principles and thrives on significant challenges. Were seeking the core skills below coupled with a mindset ready for real impact.

• Strong technical background with experience in C# or Java or a similar role within the software delivery lifecycle.

• Experience in user-centric multidisciplinary teams working closely with product UX and commercial functions.

• A strong business mindset to work effectively with both technical and non-technical stakeholders.

• Delivery-focused with experience in agile teams able to create clear delivery plans that ensure visibility on results and impact.

• An understanding of best practices around monitoring alerting and maintaining service health.

• The ability to contribute to technical decisions and participate in discussions on system and service design.

• Strong management experience overseeing the full employee lifecycle including recruitment conflict resolution performance management and promotions. and system design decisions within your teams product area. Champion best practices around code quality monitoring alerting and service health.

• Lead and grow your team: Manage and mentor your engineers supporting recruitment development performance reviews promotions and conflict resolution. Build a culture that is collaborative high-performing and focused on delivering impact.

• Enable cross-team success: Collaborate with other engineering managers product managers and stakeholders to unblock dependencies and ensure alignment across the business.

What success looks like in this role:

• Your product team consistently delivers high-quality features

• Engineers feel supported motivated and clear on their priorities and are performing well as individuals and a team

• Technical decisions contribute to a reliable scalable and secure platform used by millions of NHS staff especially important as we scale

• Delivery plans are transparent measurable and aligned to organisational goals.

Our Principles in Action

• Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centred here.

• Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas maintaining high standards giving honest feedback and only delivering work were proud of.

• Be a driver not a passenger: We make things happen focus on the right problems and bring the energy to deliver ambitious goals.

• Succeed together: We succeed only as a team. Our mission is too important for anything less so company success always comes first.

• Move with urgency: Were on a mission and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission our users and our impact.

• Be relentlessly resourceful: We embrace constraints as they force us to think differently be creative and focus.

• Embrace challenge: We value constructive conflict over harmony having tough conversations for the best outcome.

What we can offer

We believe in supporting our team to do their best work and thrive both professionally and personally.

• 75000 - 105000 salary the value of 50750 in share options

• Access to Happl - a flexible benefits provider with a given budget of 600 to spend on perks of your choice. Options include private health insurance wellness providers and more

• Flexible Working: We are an office first culture and ask you are in at least 3 days a week.

• Enhanced parental leave policy

• We have our very own Chef! Free healthy breakfasts snacks and lunches will be provided with the occasional sweet treat!

...And much more.

Like the sound of this role and want to know more about the company Heres more about us...

Were a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate.

Accurx is where conversations happen with and about patients. Our software helps doctors nurses pharmacists administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals pharmacies care homes and the community.

Were passionate about staying close to our users which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs the difficulties they face with technologies and how we can help.

Head over to our main careers page to find out more about the team and our candidate hub.

You can also find out more about us on Medium LinkedIn and Twitter & Instagram.

Our YouTube channel is full of demos of our product webinars we have held with our users and some clips about life at Accurx.

Diversity & Inclusion

Accurx is committed to being an inclusive part of this were glad to accommodate candidates who need adjustments throughout the interview process.

Pre-employment Screening

All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If youd like to ask questions before you apply please email .

Required Experience:

Manager