Senior Business Operations Manager Optimization

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust and its all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers Find your next role at our Berlin HQ or one of our local offices around the globe from New York to Bangkok. Head to take the first step.

Team mission

As the Business Operations & Strategy (Optimization) team our mission is to give our customerthe Modern Explorerunparalleled access to worldwide experiences offering the best selection availability pricing quality while fostering shared growth with our experience partners. Our goal is to empower every supplier to thrive on GetYourGuide by providing them with advanced tools actionable insights tailored support and seamless connectivity at every stage of their journey with us.

We are looking for a highly analytical strategic action-oriented and collaborative (Senior) Business Operations & Strategy Manager to join our dynamic Business Operations & Strategy (Optimization) team and help us to take our experiences to the next level!

In this pivotal role you will work closely with our Account Management across our regional offices as well as with Sales Operations Product Marketing and Analytics to optimize grow and retain our global supply. You will design and implement new approaches and operational processes that power our marketplace and maximize supplier success. Together we are shaping the future of travel.

Your mission

• Design and Optimize Operational Processes: Build implement and continuously improve scalable workflows and best practices that empower Account Management teams across all regions and cross-functional teams to deliver operational excellence.
• Global Enablement & Harmonization: Drive strategic programs to align harmonize and optimize our local Account Management and Supply Optimization activities ensuring consistency and localized adaptation for supply growth and retention.
• Cross-Functional Collaboration: Work closely with Sales Product Marketing Analytics and regional Account Management leaders to identify challenges extract and roll out best practices and co-create impactful solutions.
• Data-driven Supply Optimization: Leverage data and analytics to identify and implement optimization opportunities increasing supplier satisfaction and performance.
• Operational AI first Tooling & Reporting: Develop and deploy AI enabled tools dashboards and reporting solutions to enable tracking decision-making and continuous improvement in Account Management operations.
• Project and Change Management: Lead high-impact cross-functional projectsfrom concept through implementation and measuring successwith a focus on stakeholder alignment and effective change management.

Your toolkit

• 3 years experience in Revenue Commercial or Sales Operations Strategy Business Process Management or similar; experience in a fast-paced tech marketplace or SaaS environment strongly preferred.
• Deep understanding of Account Management or Sales Operations ideally having worked closely with or in such teams.
• Proven record of building and optimizing operational processes at scale ideally supporting globally distributed teams.
• Strong project management skills with experience leading complex cross-functional initiatives from concept through to delivery and adoption.
• Highly analytical with strong business acumen; skilled at using data to solve problems identify opportunities and inform strategic decisions (experience with SQL BI tools like Looker Power BI Tableau a plus).
• Excellent communication skills with the confidence to drive alignment and influence globally diverse stakeholders.
• Comfortable working in high-ambiguity high-growth environments; entrepreneurial mindset self-starter and driver of change.
• Fluent in English; other languages are an advantage.

How well make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon Tue Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you your friends and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture check out how we hire and life at GetYourGuide. If you have any further questions please dont hesitate to get in touch at .

Were an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age gender identity ethnicity sexual orientation disability status or religion. Please refrain from including your picture and age with your application.

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Required Experience:

Manager