eCR Rhapsody Technician

Agency

Dept of Health and Human Services

Division

Public Health

Job Classification Title

Applications Systems Analyst II (NS)

Position Number

Grade

DT09

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.

Description of Work

The eCR Rhapsody Technician position provides technical and analytical support for electronic case reporting (eCR) within the Communicable Disease Branch of the Division of Public Health. The role focuses on coordinating and guiding hospitals and physician groups in implementing eCR mapping and validating case report data and ensuring compliance with public health reporting standards.

Responsibilities include working closely with IT staff managers and healthcare administrators to design test and deploy data integration solutions using Rhapsody and related technologies. This position supports statewide disease surveillance by expanding eCR capabilities and maintaining accurate secure data exchange between healthcare facilities and NC DPH systems.


Key Duties Include:
- Coordinate implementation of electronic case reporting (eCR) for hospitals and physician groups across North Carolina.
- Guide healthcare facilities through onboarding processes including mapping testing and validating case report data submissions.
- Develop and maintain data integration workflows using Rhapsody and other interface engines to support secure data exchange.
- Collaborate with IT staff managers and hospital administrators to define technical specifications and project deliverables.
- Expand the list of diseases supported by eCR in alignment with public health reporting requirements.
- Write and review technical documentation including system specifications and data mapping guides.
- Perform quality assurance testing on HL7 messages and other data formats to ensure compliance with state and federal standards.
- Monitor and troubleshoot data transmission issues between healthcare facilities and NC DPH systems.
- Provide technical guidance and training to internal staff and external partners on eCR processes and tools.
- Support project planning and reporting by maintaining accurate records of implementation activities and outcomes.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $78467.00 - $117701.00

Recruitment Range: $78467.00 - $98880.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

The Posting Will Close At 11:59 P.M. The Night Before The End Date

The Position Is Time-Limited Concluding On July 30 2026

This Position Is 100% Federally Funded

This Position Is Possible For A Hybrid Work Option

Physical Requirements:

• Ability to work independently in non-handicapped accessible areas.

About the NC Division of Public Health (DPH):
The NC Division of Public Health works to promote and contribute to the highest possible level of health for the people of North Carolina. Our entire statewide system of public health has dedicated professionals who carry out our mission every day through a wide range of essential and activities touching the lives of everyone in our state.

About the Communicable Disease Branch:
The Communicable Disease Branch strives to protect and improve the health of people in North Carolina through disease detection tracking investigation control education prevention and care activities to reduce morbidity and mortality resulting from communicable diseases that are a significant threat to the public. The Communicable Disease Branch works with the public local health departments and other public health agencies healthcare professionals educators businesses communities and healthcare facilities to ensure that North Carolina is prepared to respond to any communicable disease situation that affects the people who live work and visit here.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees. Visit the website for State Benefits.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy which consists of complying with all federallaws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.

• If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

• Applicantsmaybe subject to a criminal background check. All candidates selected for positions considered Positions of Trustwill besubject to a criminal background check.

• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application.The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

• For a list of organizations that perform this specialized service please visit the NACES membership website at Credit Verification

  Degrees must be received from appropriately accredited institutions. Transcripts degree evaluations and cover letters may be uploaded with your application.

  Veterans and National Guard Preference

  • Applicants seeking Veterans Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.

  • Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.

  • Applicants who are former members of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

  ADA Accommodations

  Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

  CONTACT INFORMATION

  If there are any questions about this posting please contact Talent Acquisition at. Resumes will not be accepted in lieu of completing this application.

  Minimum Education and Experience

  Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

  Bachelors degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and two years of experience in business application consulting or development

  OR

  Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in application consulting or development

  OR

  High School or General Educational Development (GED) diploma and six years of experience in business application consulting or development

  OR

  An equivalent combination of education and experience.

  EEO Statement

  The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

  Recruiter:

  Tresha Walker

  Email: