Customer Success Manager (French Speaker)
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who You Are:
- The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images customer base comprised of French and English speaking clients across Europe.
- You handle all aspects of the contract renewal process from successful onboarding to ensuring adoption/usage/consumption proactively solving issues teeing up and completing the renewal/upgrade and more.
- You will conduct customer performance reviews through discovery conversations renewal negotiations and closure.
- You delight in deep discovery and solution-selling.
- Customer interactions and communicating is handled through web conferencing/telephone/email/ for all aspects of sales cycle including price and contract quotations solicitation inquiries negotiation and problem resolution.
- Salesforce is used for entering orders tracking information gathering troubleshooting and research.
Your Next Challenge:
- Follows up on all assigned/designated contract renewal opportunities.
- Handles all aspects of the renewal process from onboarding to contract and customer performance review through negotiations to closure.
- Works closely with product specialists and supporting departments in structuring and carrying out renewal contracts.
- Meets and exceeds quarterly sales quota for contract renewals.
- Negotiates contract terms that meet clients needs yet increase efficiencies and revenue streams for Getty Images.
- Enters accurate customer and sales data into Salesforce and related systems.
What Youll Need:
- Experience consistently meeting or exceeding sales targets.
- Experience with enterprise/solution selling
- Ability to grow and lock in revenue of client base of assigned accounts.
- Skills to sell and upsell growing customer retention and underpenetrated accounts.
- C1 Level or above in English and French
- An additional language to the above is advantageous however not essential.
- Ability to grow the number of users/contacts and build rapport quickly to understand their business direction and short/medium-term needs.
- Experience developing accounts and finding opportunities to grow accounts within a sector.
- Demonstrate excellent time management and deep discovery skills to identify new and bigger solutions
- Ability to overcome objections of price and competition problem-solving and have persuasive presentation skills.
Customer Success
The Customer Success team works tomaximizethe lifetime value ofour unassigned annual subscribersby positioningpremiumGetty Images productsas solutions to customer challengesand managing renewals.
Theres a story in every picture a narrative in every frame.
We believe in the power of visuals. As a leading visual content creator our three brandsGetty Images iStock and Unsplashoffer a full range of content solutions to meet the needs of any customer whatever their size location or budget. Whether the goal is commercial or philanthropic revenue-generating or society-changing market-disrupting or headline-driving our visuals help any brand business or organization communicate more effectively with their target audience and urge them to other words we know how powerful an image or video can beand that it can move the world.
Working at Getty Images
Our goal is to be one of the best places to work globally which means were dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust transparency and care. We actively reject biased behavior and are inclusive of different voices perspectives and experiences. We focus on our customers and deliver on our commitments and commercial goals.
We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.
Getty Images Holdings Inc. is a publicly traded company and its common stock is listed on the New York Stock Exchange under the symbol GETY. You may be eligible to participate in our employee Stock Purchase Plan which allows employees to purchase company stock at a 15% discount to market.
Our employees growth development belonging and engagement are important investments. We offer learning experiences ranging from leadership development diversity and inclusion training mentoring programs a high potential program and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount and our open and transparent culture means youll have direct access to experts and senior leaders via open forums all hands and content hours.
Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive mutually respectful environment that celebrates diversity. We seek to hire based on merit competence performance and business needs. Getty Images is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.
Required Experience:
Manager
Key Skills
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About Company
Discover Getty Images' unrivaled collection of royalty-free images to find the perfect stock photo, vector, or illustration that resonates with your customers.
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