Senior Marketing & Sales Operations Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

OurAmericas Distribution Services Division (ADSD)provides governance and administration of Cat dealers across the U.S. Canada and Latin America.

As the Senior Marketing & Sales Operations Representative you will be responsible for advising on marketing and sales initiatives and dealer/customer related strategies systems and processes.

Additional Info:

• Location: Boise ID (United States)
• Required Travel: Up to 50% (Domestic)
• Relocation Assistance Offered: Yes (Domestic)
• US Work Authorization Sponsorship Offered: None

What You Will Do:

• Consult with dealers on ways to improve marketing and sales capabilities sales performance and customer experience supporting the overall business development process to ensure profitable growth while meeting customer needs.
• Drive appropriate engagement within various levels of the dealership and Caterpillar internal partners to ensure project and initiative execution and enhance dealer capabilities and performance.
• Respond to inquiries and resolve problems regarding business plan execution operational improvement and achievement of targets and act as a champion and liaison between Dealers and appropriate Caterpillar subject matter experts.
• Drive dealer execution of programs and initiatives that increase sales and improve customer experience.
• Manage communications on Marketing & Sales updates with Dealers and internally.
• Advising on existing and potential customer experiences issues and improvement measures.
• Keep up with market industry and technology trends affecting the business and competitive environment.

What You Have (Required Skills):

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Project Management: Knowledge of effective project management strategies and tactics; ability to plan organize monitor and control projects ensuring efficient utilization of technical and administrative resources to achieve project objectives.

What Will Put You Ahead (Preferred Skills):

• Bachelors degree in marketing business engineering or related fields
• Prior experience working with a dealer network
• Sales management experience
• Experience with digital platforms and tools such as e-commerce systems digital marketing technologies condition monitoring solutions or other digital applications.

What You Will Get:

Through it all we areone team creating and delivering world-class components and solutions superior to the competition. Learn more about theCaterpillar Experience.

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply Join our Talent Community.