Sales Support Specialist

Irvine, CA - USA

Monthly Salary: USD 30 - 34

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Department:

Construction

Job Summary

Description

About the Role We are looking for a detail-oriented and proactive Sales Support Specialist to join our growing sales this vital behind-the-scenes role you will provide essential administrative and operational support to enable our sales representatives to focus on building relationships and closing deals. You will act as a key liaison between sales customers vendors and internal teams ensuring smooth efficient sales processes and high levels of customer satisfaction.

The ideal candidate thrives in a fast-paced environment enjoys problem-solving is a quick study and takes pride in keeping everything running seamlessly.

Key Responsibilities

Respond promptly and professionally to customer and internal teams inquiries via phone email and CRM
Process sales orders contracts invoices and purchase orders accurately and in a timely manner with attention to detail
Maintain and update customer information and open project information and sales in the CRM system (i.e. Salesforce)
Coordinate with internal & external teams (finance legal product shipping/logistics subcontract labor) to resolve issues and ensure smooth order fulfillment
Monitor order status delivery timelines and invoicing; proactively communicate updates to customers and sales reps verbally and in writing
Identify process bottlenecks and suggest improvements to increase team efficiency
Manage and submit project invoicing based on percentage of completion
Support sales requesting drawings and preparing initial submittal packages per project

Handle post-sale administrative tasks such as processing project close out packages inclusive of owners manuals and warranty information

Qualifications

Required Qualifications & Skills

13 years of experience in sales support sales operations customer service or a related administrative role (experience in construction is a plus)
Strong proficiency in CRM software (Salesforce is preferred HubSpot Microsoft Dynamics or equivalent)
Excellent written and verbal communication skills with a customer-first mindset
Very strong organizational skills and meticulous attention to detail
Solid proficiency in Microsoft Office / Google Workspace (especially Excel/Google Sheets for data management and reporting)
Ability to multitask prioritize effectively and meet tight deadlines in a high-volume environment
Problem-solving attitude with the ability to research and resolve issues independently
High school diploma or equivalent required; Associates or Bachelors degree in Business Communications or related field preferred

Preferred Qualifications

Previous experience in construction or as a subcontractor

Required Experience:

Senior IC

DescriptionAbout the Role We are looking for a detail-oriented and proactive Sales Support Specialist to join our growing sales this vital behind-the-scenes role you will provide essential administrative and operational support to enable our sales representatives to focus on building relationships ...

Description

The ideal candidate thrives in a fast-paced environment enjoys problem-solving is a quick study and takes pride in keeping everything running seamlessly.

Key Responsibilities

Respond promptly and professionally to customer and internal teams inquiries via phone email and CRM
Process sales orders contracts invoices and purchase orders accurately and in a timely manner with attention to detail
Maintain and update customer information and open project information and sales in the CRM system (i.e. Salesforce)
Coordinate with internal & external teams (finance legal product shipping/logistics subcontract labor) to resolve issues and ensure smooth order fulfillment
Monitor order status delivery timelines and invoicing; proactively communicate updates to customers and sales reps verbally and in writing
Identify process bottlenecks and suggest improvements to increase team efficiency
Manage and submit project invoicing based on percentage of completion
Support sales requesting drawings and preparing initial submittal packages per project

Handle post-sale administrative tasks such as processing project close out packages inclusive of owners manuals and warranty information

Qualifications

Required Qualifications & Skills

13 years of experience in sales support sales operations customer service or a related administrative role (experience in construction is a plus)
Strong proficiency in CRM software (Salesforce is preferred HubSpot Microsoft Dynamics or equivalent)
Excellent written and verbal communication skills with a customer-first mindset
Very strong organizational skills and meticulous attention to detail
Solid proficiency in Microsoft Office / Google Workspace (especially Excel/Google Sheets for data management and reporting)
Ability to multitask prioritize effectively and meet tight deadlines in a high-volume environment
Problem-solving attitude with the ability to research and resolve issues independently
High school diploma or equivalent required; Associates or Bachelors degree in Business Communications or related field preferred