Implementation Analyst
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Job Location:
Carmel, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Implementation Analyst Professional Services Carmel IN Hybrid
RLDatix is on a mission to transform care delivery worldwide ensuring every patient receives the safest highest-quality care. Through our innovative Healthcare Operations Platform were connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
At RLDatix were making healthcare safer together. Our shared passion for meaningful work drives us while a supportive respectful culture makes it all possible. As a team we collaborate globally to reach our ultimate goalhelping people.
Were searching for a Carmel IN based Implementation Analyst to join our Professional Services team so that we can assist our Policy product customers in the software onboarding process. The Implementation Analyst will consult with clients configure software and lead training to ensure client success.
How Youll Spend Your Time
Lead weekly calls with customers to monitor progress address challenges and provide support through implementation
Understand clients needs in order to architect the best approach and configure the software accordingly for each client
Lead virtual trainings with customers to ensure successful adoption and usage of the software
Build and revise implementation schedules via Smartsheet as well as track project progress through OpenAir
Respond to all customer inquiries with urgency and empathy collaborating with internal teams when necessary to ensure white-glove service
What Kind of Things Were Most Interested in You Having
Previous experience in a customer-facing enterprise SaaS implementation role
Proven success communicating with senior executives
In-depth knowledge on how to manage multiple projects simultaneously
A quick learner with strong problem solving and critical thinking skills
Ability to commute to Carmel IN 50% of the month
A knack for working collaboratively within a customer-focused environment
A bachelors degree
By enabling flexibility in how we work and prioritizing employee wellness we empower our team to do and be their best. Our benefits package includes health dental vision life disability insurance 401K paid time off and paid holidays.
RLDatix is an equal opportunity employer and our employment decisions are made without regard to race color religion age gender national origin disability handicap marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatixs commitment to the inclusion of all qualified individuals we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step please dont hesitate to send a note to.
Required Experience:
IC
Key Skills
- Academics
- Apache Tomcat
- Dcom
- Fabrication
- Banking & Finance
- Filing
About Company
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and saf
