Regional Cluster Property Management Lead

The RegionalCluster Property Management Lead(RCM)is responsible formanaging all aspects of facilities service as detailed in the scope of works section of the contract and will report to the appropriateEMEA Operations Director.In this capacity the jobholder will be the person responsible for ensuringa high levelof client satisfactionestablishing and managing the service delivery team delivering key initiatives as well as ensuring consistency in processes systems and reportingacross multi regions.

The role also ensures efficient and consistent operations of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region achieving the Clients outsourcingobjectives consistency and risk management. The RegionalCluster Property Management Leadhas accountability for delivering on the regional financial P&L and its management within the IFM business.

The RCMis responsible forrepresentingJones Lang LaSalle in the local and regional business and real estate community to promote Jones Lang LaSalles reputation and capabilities to prospective tenants and clients.

Essential Duties and Responsibilities

• Manage the vision and strategy of the account plans and ensure the client receives exceptional delivery.

• Understand the clients key business drivers and focus the team to ensure those priorities are aligned with Jones Lang LaSalle deliverables.

• Ensure the account team and supply chain is high performing and delivery is driven by global platforms and consistency.

• Manage relationship with key Client stakeholders and the organisations counterparts in Corporate Real Estate management ensure net promoter results from the KPI Corporate Real Estate satisfaction survey.

• Serves as single point of contact for Jones Lang LaSalles service delivery and escalation point to global management.

• Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle

• Develop and implement business plans which meets the Clients outsourcing and Jones Lang LaSallesobjectivesfor the account.

• Develop andmaintaina detailed understanding of the Clients business and key factors influencing their requirement for our services.

• Maintaining the Governance and reporting rhythm of the account.

• Assist the Client with the development of the property budgets and forecastsin accordance withthe financial timetable. Responsible for collection of fees from client and tracking of outstanding payments.

• Be responsible forachievement of the agreed financial targets for the account; revenue expenses anddebtorstargets.

• Meet the agreed growth targets for the account.

Additional Duties and Responsibilities

• Undertake the management and co-ordination of small projects across the portfolio of properties.

• Engageadditionalproject management support through JLL for Larger project activities providing liaison to the client and project management teams.

• Support the account transaction team with local discussions and implementation of new sites.

• Act a key stakeholder from property management for D&C projects within region and ensure seamless handover from D&C to Property Management.

Key Performance Measures

• Compliance with service provision as detailed in the contract.

• Compliance with the Health and Safety responsibilities.

• High Customer Satisfaction rating as measured in regular surveys.

• Compliance with Best Practice documentation.

• Pursue continuous improvement.

Skills

• Languages: Must be fluent in English multilingual would be preferable.

• Excellent organisational skills.

• Strong interpersonal skills with training experience to guide multifunctional& multi regionteams.

• Excellent PC skills proficient in Microsoft Word and Excel.

• Interest in continuous improvement and development ofnew technologies.

Qualifications

• Identifyopportunities to cross-sell services.

• Responsible for direct management of all resources involved in the delivery of services.

• Prepare and implement a Succession Plan for the account.

• Responsible for the implementation of technology systems to support service delivery and ensure the required reporting from the systems.

• In conjunction with the regional client representative implement global standard operating procedures and processes for the account.

• Develop implement and manage all regional initiatives and programs for the account.

• Drive client specific initiatives such as benchmarking and best practices

• Sourcetransferand implement best practices to the account.

• Prepare account reporting driving consistency in each country.

• Ensure adherence to the contract.

• Responsible for the achievement of Account Key/CriticalPerformanceIndicators (K/CPIs) servicelevelsand other measures as contract.

• Implement and manage the change control process.

• Manage the governance process for the account.

• Ensure that all defined services are completedin accordance withall operating procedures statuary requirements and within the health and safety guidelines.

• Proactively involved in ensuring that services are reviewed and refinements made to enhance these services.

• Develop a close working relationship with all the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.

• Ensure all Vendor KPIs are upheld.

• Undertake the management and co-ordination of small projects across the portfolio of properties.

• Engageadditionalproject management support through JLL for Larger project activities providing liaison to the client and project management teams.