IT Technician

Boise, ID - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Classification: Hourly (at-will)Supervised by: IT Supervisor Primary Function The primary function of this position is to support the IT department. Tasks will primarily include shipping chromebooks to students as requested contacting students and parents to collect loaned chromebooks and processing returned chromebooks to add them back into school Duties and ResponsibilitiesAbility to work as a team to accomplish iSucceeds mission/goals and carry out Strategic Plan priorities relevant to your roleFollows the Idaho Code of Ethics for education professionalsActively pursue equipment collection by contacting students and parents following established procedures and working closely with the IT departmentDistribute equipment to students via shipping and/or in personProcess returned equipment following established procedure to register equipment back into inventoryProvide technical support and assistance to students staff and faculty by serving as the school contact for addressing hardware and software issuesWorks in collaboration with other IT staff supervisor administration and team to carry out internal tech processesUse Tech Ticket tracking and asset management systems to maintain physical inventory for student and staff equipment and participate in scheduled license review processes in accordance with district an established follow-up communication system that ensures user issues are addressed and tickets are resolved in a timely mannerTroubleshoots operation and software problems via multiple methods to determine cause of error or stoppage provides workarounds in cases where the problem is software related or escalate to system provider technical support if requiredAnswers emails calls voicemails and support tickets in a timely manner emphasizing efficient solutionsProvide on-board training of system(s) and equipment for new students and staff both in person and remotelyAssist office staff with mailing school materialsFollow applicable federal state and district requirements regarding student data and technologyCollaborate with school staff and faculty for meetings and trainings as needed as well as providing specific technical training for all staff when neededFollows a plan for professional development and actively seeks out opportunities to grow professionally by learning about new technologies and hardwareAvailable for on-call hours if warrantedTravel as needed for school orientation/events to deliver hardware/provide technology support in person Ability to work as a team to accomplish iSucceeds goals and carry out Strategic Plan priorities relevant to your roleFollows the Idaho Code of Ethics for education professionalsPerforms other duties as assignedKnowledge and SkillsAbility to exemplify iSucceeds Core Values in work performanceAbility to work under pressure pay attention to detail meet deadlines manage multiple tasks and deal with difficult individuals while maintaining composure. Knowledge or expertise with Chromebooks and web-based platformsProficient in school office and productivity applications/software (Office Google applications for education multimedia cloud-based communications office equipment)Ability to maintain professional confidentiality with knowledge of FERPA guidelines and student data practicesExcellent and diplomatic customer service interpersonal communication skills involving in person video conference messaging and email interactionsKnowledge or expertise with Google Apps for Education platformAbility to have regular and predictable attendance with duties meetings and school and ExperienceHigh School diploma or equivalent1-3 years related experience or trainingGoogle Certifications held or willing to pursue Google CertificationsWorking ConditionsThe position is located in the Boise Idaho office. The IT Technician will spend long hours sitting and using office equipment and computers in an office environment which can cause muscle strain. The position handles multiple tasks and is faced with constant interruptions. The position must be able to lift large boxes or luggage (up to 50 pounds) or heavier with assistance must also be able to lift and bend repeatedly when stocking laptops and boxes.

Required Experience: