IT Technician Caribe Royale Orlando Hotel

Orlando, FL - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Scope of Position

The IT Technician will be responsible to install configure manage maintain test evaluate and repair computer networks workstations support server system(s) supporting hardware/software user accounts and computer/telephone rooms for guests and team members. He/she will provide training to users on proper usage of all systems as well as provide support and technical guidance.

Position Requirements

Professional demeanor appropriate for a resort environment.
Minimum 2 years experience in Information Technology or related field.
Microsoft Certified Software Engineer preferred.
Understanding networks and hotel applications is an asset.
Excellent administrative interpersonal organizational written and verbal communication skills.
Ability to work with minimal supervision.
Helpdesk/Desktop support experience a plus.
Ability to operate a motor vehicle.

Responsibilities

Provide high levels of service and support to guests and team members with technological needs.
Maintain core technology standards and best practices in respect to property systems.
Assist with the maintenance of backup and emergency procedures to ensure integrity of programs and data.
Assist in projects such as software and computer rollouts to hotel staff.
Analyze recommend and implement process improvements.
Protect the privacy and security of guests and team members.
Maintain confidentiality of proprietary materials and information.
Protect company tools equipment machines or other assets in accordance with company policies and procedures.
Identify and recommend new ideas technologies or processes to increase organizational efficiency productivity quality safety and cost-savings.
Maintain inventory of all technology devices (e.g. cellular phones laptops routers switches encoders).
Refer major problems to management.
Provide after-hours support when required.
Perform any other duties as required by management.

Education

High school diploma: experience in a large hotel environment preferred.

Skills and Abilities

Ability to communicate in the English language. (Second language is a plus).
Strong problem-solving and analytical abilities.
Ability to create and maintain spreadsheets.
Ability to meet deadlines and work under pressure.
Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.

Physical Requirements

On a continuous basis sit at a desk for long periods of time in front of a computer screen.
Intermittently twist to reach equipment or supplies surrounding desk.
Use the telephone and computer keyboard daily.
Must be physically fit to lift pull and push items up to 50 pounds.
Also requires standing/walking/reaching and bending throughout shift.

Required Experience:

Scope of PositionThe IT Technician will be responsible to install configure manage maintain test evaluate and repair computer networks workstations support server system(s) supporting hardware/software user accounts and computer/telephone rooms for guests and team members. He/she will provide traini...