Assistant Operations Manager

About the Role

• Serve as a liaison with clients caregivers and program staff members.
• Be responsible for and oversee driver and monitor scheduling for all daily running routes and van schedules.
• Manage and oversee daily operations.
• Manage employee performance by setting and communicating standards expectations measuring results and providing feedback.
• Actively develop lead and promote the use of work teams and best practices for process improvement.
• Interview hire and train new transportation coordinators and supervisors.
• Develop and implement Standard Operating Procedures (SOPs) for dispatch employee training and certification routing and safety practices.
• Maintain appropriate staffing levels for drivers and monitors.
• Ensure all employees have proper certifications training requirements and licensing.
• Oversee the vehicle maintenance and repair process and keep our vans in a high state of readiness.
• Review and prepare billing each month.
• Assist with any other tasks or projects as assigned by the Operations Manager or Vice President.

About You: The ideal candidate will have the following skills and experience to positively impact the lives of adults and children throughout the state of Massachusetts by providing mobility without limits.

• Bachelors degree or equivalent work experience in operations management transportation management business administration or related field.
• 5 years of progressive work experience in a work environment that is fast-paced management of hourly staff and responsible for managing metrics.
• Proficient experience in the use of Microsoft Office and is willing to learn new software and technology.
• Maintain a good driving record and enjoy working in an environment that is 100% committed to supporting our clients.
• Self-motivated show initiative and have a strong work ethic.
• Must be comfortable with early-morning hours.
• Strong leadership communication and problem-solving skills.
• Effective customer service and conflict resolution skills.
• Must be detail-oriented like solving problems and can adapt to a dynamic and changing environment.
• Maintain a very high standard of accuracy and confidentiality.
• Demonstrates composure and professionalism in fastpaced highpressure situations.

Work Environment:
This is primarily an office position. JYL is a professional environment involving constant interaction with drivers monitors transportation coordinators management and other employees. This role routinely uses standard office equipment such as computers phones and printers.

Physical Demands:
This position requires the ability to sit stand walk climb or balance and stoop kneel reach or crouch. This role requires sitting in front of a computer as well as standing/walking while training indoors and outdoors. You must be able to travel to other bases/locations as required.

This is a full-time on-site position.

Pay: $65000.00 - $70000.00 per year