Provider Relations Account Manager

Position Summary:As a Provider Relations Account Manager you will support and manage business relationships with the HOMELINK provider network for services that include but are not limited to physical medicine diagnostic imaging hearing healthcare DME home health nursing as well as transportation and translation and more. Providinga high-quality customer experience to HOMELINK providers is an essential responsibility of the account manager to maintain andbuild uponstrong business relationships with providers.

Whats more At VGM Group we are 100% employee owned. Click to view more about VGM!

Reporting Accountability: Provider Relations Manager
Working Location: Remote hybrid or on-site in Waterloo Iowa (travel to be expected)
Work Hours Classification: Full-time Monday-Friday 8am-5pm

Key Responsibilities:

• Maintain strong business relationships with HOMELINKs provider network through ongoing customer service engagement efforts trust building and communication
• Engage with providers ranging in size from one-location to national footprints within the HOMELINK network of providers
• Collaborate with network development executives and other cross-functional team members to determine areas of focus for network development
• Review new business opportunities and overall needs with leaders of each department including but not limited to Physical Therapy Diagnostic Imaging Hearing Healthcare DME Transportation Home Modification and more
• Conduct and lead regular stewardship meetings with provider partners
• Assist with best ways to reach targeted network coverage for all HOMELINK services
• Identify service and non-service issues with networks and payers to help eliminate or minimize issues
• Act as a liaison between HOMELINK providers and HOMELINK operations
• Work closely with HOMELINK Credentialing team in efforts to both build and maintain networks comprised of quality credentialed providers
• Communicate effectively and professionally via phone email and other communication platforms to best serve HOMELINK providers and answer inquiries in a timely manner
• Attend and exhibit at conferences and trade shows as needed
• Assist with new employee training
• Follows strict confidentiality and HIPAA privacy and security guidelines
• Perform other duties as assigned

Key Qualifications:
Education/Experience

• High school diploma/GED desired
• Bachelors degree or equivalent professional experience preferred
• Must comply with continuing education per Company regulatory contractual and accreditation requirements

Skills and competencies

• Ability to work in a fast paced constantly changing environment
• Exemplary communication skills with the ability to effectively communicate via phone email and various communication platforms
• Strong organization prioritization and time management skills with a keen attention to detail
• Knowledge of various healthcare industry billing and/or coding terminologies such as ICD-10 HCPCS CPT modifiers and various Medicare LCDs

Physical Requirements

• Working at a physical desk moving about the office and facility as needed for work
• Operation of office machinery and equipment
• Visual abilities to include reading distance vision and peripheral vision
• Ability to travel as needed

Learn more about VGM Group Inc.:

Headquartered in Waterloo Iowa VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing commercial insurance management of healthcare services and networks in post-acute cases healthcare distribution direct to patient homes specialty consulting online education digital print and traditional marketing and more. VGM employs approximately 1700 people across 40 states and Canada with more than 1100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit .

Compensation Overview:
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program employees are also eligible for performance-based cash incentive awards.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex pregnancy national origin disability genetic information military or veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.