Join Us in Shaping the Future of Health Care

Whats in it for you:

• Growth opportunities to uplevel your career

• A people-centric culture embracing and celebrating diverse perspectives backgrounds and experiences within our team

• Competitive compensation and comprehensive benefits focused on well-being

• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District one of the Best Companies to Work For in New York and an Inclusive Workplace.

Youll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation humility to collaborate as a team and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier more vibrant communities.

The Product Operationsis responsible forthe operational execution sustainment and integrity of MVPs product portfolio following strategic and regulatory decisions. This role ensures that approved product and benefit changes are accurately documentedmaintained and reflected within MVPs designated product and benefit source-of-truth systems.

Reporting directly to the Leader of Product Operations and working day-to-day under the guidance of a Product Operations Team Lead the Product Operations partners closely with Product Success Analysts Product Strategy Regulatory and downstream operational teams to execute defined implementation activities andmaintainproduct data integrity throughout the product lifecycle.

This role is line-of-business agnostic and focuses on execution quality control and ongoing product sustainment rather than initiative ownership requirements definition or core system configuration.

Core Values:
The ProductOperations Professionalwill embody MVPs core values Be Humble Be Curious and Be the Difference for the customer. This individual will foster a culture of collaboration innovation and positive customer experiences.

Key Responsibilities:

• Ensure endtoend alignment between regulatory filings sourceoftruth data and downstream system representations

• Monitor execution progress surface risks and escalate issues to the Team Lead and Product Operations leadership as needed.

• Maintain version control and operational oversight of regulatory andcustomerfacing product materials following CMS andstateapproval.

• Support the development quality review and ongoing maintenance of productand benefitdocumentation for members employer groups and internal stakeholders to ensure consistent alignment with approved filings.

• Identifyand escalate documentation gaps risks or required decisions to the Team Lead.

• Own theday-to-dayaccuracy and integrity of MVPs enterprise product andbenefitdata performing validation reconciliation and quality control activities.

• Identifydiscrepancies across documentation sourceoftruthsystems and downstream platforms escalating clarity or decisionneeds toleadership and partnering with Product Success Analysts where needed.

• Execute operational quality checks and adhere toestablishedcontrols standards and procedures to ensure accuracy and audit readiness.

• Support internal and external audits regulatory requests and reviews under the direction of the Product Operations Team Lead and leadership.

• Collaborate with Product Success Analysts andcrossfunctional partners to support implementation of new or enhanced product initiatives.

• Participate in working sessions to understand requirements dependencies and operational impacts across the product lifecycle.

• Support ongoing maintenance andenhancementsofinmarketproducts including corrections regulatory changes vendor updates and operational improvements.

• Ensurethe sourceoftruthremainscurrent complete and accurately reflects approved updates.

• Maintain operational procedures documentation and training materials to support continuity and knowledge transfer.

• Perform other duties as assigned.

Position Qualifications:

Education:

• Bachelors degree or equivalent experience.

Experience:

• Minimumtwo years in product operations product implementation regulatory operations or a related healthcare role.

Minimum Experience:

• Proficiencyinutilizingquery tools to extract or investigate data from relational databases with a strong focus on SQL and data analysis.

• Experience with large-scale implementation and planning efforts or roadmap development.

Required Skills:

• Experience supporting regulatory filings audits or compliance reviews.

• Strong attention to detail and commitment to data accuracy.

• Proven ability tomaintainan accurate audit-ready product and benefit source of truth.

• Ability to execute operational work based on approved product decisions and documented direction.

• Strong organizational and time-management skills with the ability to manage multiple priorities.

• Clear and professional written and verbal communication skills.

• Ability toidentifyvalidate and escalate discrepancies in product data or documentation.

• Solid understanding of regulatory documentation and version-control requirements.

• Strong collaboration skills in cross-functional and matrixed environments.

• Ability to follow established processes and operational controls consistently.

• Sound judgment when handling sensitive or regulated product information.

• Ability to work independently while following leadership guidance.
  Comfort working in a fast-paced deadline-driven environment.

Preferred Skills:

• Healthcare or health insurance industry experience.

• Experience working with product andbenefitadministration or configuration platforms ().

• Experience performing quality assurance checks on operational data or documentation.

• Familiarity with product documentation standards benefit

• schedules or customer-facing materials.

• Strong problem-solving skills with the ability toidentifyoperational risks and improvement opportunities.

• Experience working with cross-functional partners such as Product Regulatory Operations or Technology teams.

• Ability to document operational procedures and support knowledge sharing.

Position Location:

Hybrid - Three days a week in office at our Rochester Schenectady or Tarrytown NY offices.

Pay Transparency

MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors including but not limited to geographic location; relevant experience education and training; and the nature of and demand for the role.

We do not request current or historical salary information from candidates.

MVPs Inclusion Statement

At MVP Health Care we believe creating healthier communities begins with nurturing a healthy workplace. As an organization we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger and our unique perspectives are catalysts for creativity and collaboration.

MVP is an equal opportunity employer and recruits employs trains compensates and promotes without discrimination based on race color creed national origin citizenship ethnicity ancestry sex gender identity gender expression religion age marital status personal appearance sexual orientation family responsibilities familial status physical or mental disability handicapping condition medical condition pregnancy status predisposing genetic characteristics or information domestic violence victim status political affiliation military or veteran status Vietnam-era or special disabled Veteran or other legally protected classifications.

To support a safe drug-free workplace pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability please contact our Talent team at.