CX Program Delivery Consultant

Truist Bank

Not Interested
Bookmark
Report This Job

profile Job Location:

Charlotte, VT - USA

profile Monthly Salary: Not Disclosed
Posted on: Yesterday
Vacancies: 1 Vacancy

Job Summary

The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have a profile with us you can log in to check status.

Need Help

If you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

English

Work Shift:

1st shift (United States of America)

Please review the following job description:

The CX Program Delivery Consultant will play a key role in supporting Truists enterprise client experience strategy and reporting this highly collaborative role you will partner closely with cross functional leaders to advance strategic client experience initiatives and support consistent execution of the enterprise governance framework.
You will help drive alignment across teams by contributing strategic insight developing clear and compelling executive level reporting and supporting the delivery of multiple high visibility initiatives. Strong writing communication and PowerPoint storytelling skills are essential as you will translate complex information into concise executive ready materials that influence decision making. This position is ideal for someone with strategy expertise strong relationship building capabilities and the ability to operate effectively across diverse business groups while ensuring disciplined high quality program execution.

**On-site/5 days a week - Charlotte NC or Atlanta GA**

Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

  • Develop and deliver executive-level reports that provide actionable insights for executive leadership.

  • Execute a robust governance and reporting framework for client experience insights ensuring timely and accurate delivery of materials through partnership with cross-functional leaders.

  • Manage deliverable timelines coordinating multiple reporting initiatives across different business units to meet organizational needs.

  • Support the project management and activation of enterprise-wide client experience strategies supporting key activities with cross-functional leaders to drive success.

  • Strong business acumen/knowledge management experience problem solving critical thinking influencing and sound decision-making skills. Demonstrates the ability to effectively prioritize.

  • Work collaboratively with leadership and operate independently act as a resource for teammates with less experience.


Qualifications
Required Qualifications:

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelors degree in a business-related field or equivalent education and related training

  • 5 years of experience in consulting project management or process improvement related role.

  • Strong communication skills both written and verbal with ability to influence others and facilitate difficult conversations with leadership

  • Experience managing or leading projects or project work streams

  • Knowledge of the industrys competitive landscape and the factors that differentiate Truist and its competitors in the market

  • Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders

  • Ability and willingness to learn and adapt as the needs of the job change

  • Fluent in Excel and PowerPoint preparing presentations for senior level teammates

Preferred Qualifications:

  • Masters degree or MBA
  • Five years of related experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work


Required Experience:

Contract

The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have ...
View more view more

Key Skills

  • Athletics
  • Civil Engineering
  • Communication
  • Corporate
  • Fire Fighting
  • ACCA

About Company

Company Logo

Your journey to better banking starts with Truist. Checking and savings accounts, credit cards, mortgages, small business, commercial banking, and more.

View Profile View Profile