Systems Engineer

Join New Era Technology where People Firstis at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Driven by values like Community Integrity Agility and Commitment we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether.

Ready to take your IT career to the next level in Brisbane Were on the lookout for a skilled Systems Engineer who thrives on solving complex technical challenges and delivering top-tier support.

What is the role

Based in our Brisbane office the role is afull-time (38 hours) Monday to Friday and with on-call required.

The primary role for the Systems Engineer is to provide technical support to clients including remedial maintenance support on infrastructure LAN and WAN networks and implementation of new technologies. This position works closely with other members of the Service Delivery team to ensure client environments are supported and maintained to required standards and SLAs are met.

Duties and responsibilities for the role may include but are not limited to the following:

• Provide remote and onsite support for client environments
• Test diagnose repair configure and upgrade hardware and IT equipment
• Troubleshoot and resolve hardware software and network issues
• Work with clients to understand technical needs and requirements
• Maintain environments to ensure performance reliability security and privacy
• Assist with technology recommendations and solution design documentation
• Act as an escalation point for junior team members
• Monitor system logs create incident tasks and respond to issues to meet SLAs
• Liaise with vendors when required
• Ensure equipment configurations and error logs meet specifications
• Maintain and update technical procedures and system documentation
• Improve and automate technical processes where possible
• Stay current with relevant technologies through ongoing learning
• Accurately document daily activity in the required timesheeting system
• Participate in the oncall roster as needed

Who we are looking for

• 3 years of experience in Systems Engineer
• Strong hardware OS installation configuration and troubleshooting skills
• Experienced with Active Directory Microsoft 365 Intune (MS900 valued)
• Solid networking knowledge: DNS routing VLANs VPNs
• Handson experience with networks security appliances and enterprise environments
• Skills across Windows Server Group Policy Exchange O365 virtualization cloud and IT security
• Familiar with backup tools: Datto Veeam ShadowProtect
• Delivered smallmedium projects: migrations upgrades office moves
• Strong problem-solving communication and documentation skills
• Team-oriented with good time management and client-focused mindset
• Certifications from Cisco Microsoft (MS900/AZ900/SC900) VMware Veeam Fortinet or Sophos are an advantage
• ITIL V4 and Sophos/Fortinet experience desirable

What we offer

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industrys latest technologies
• Internal career growth for high performers and IT super-stars
• Cost price on products from our suppliers
• Lunches and snacks provided
• Comprehensive Employer Assistance Program

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