Small Business Client Associate (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Small Business Client Associate engages small business customers in conversations to understand and meet their current Business Account opening Term and Trust Products and Signing officer Changes needs and ensures customer problems as it relate to Business Account Openings and Business signing Officer changes are handled appropriately the first time.

Depth & Scope:

• Manages micro-businesses provides oversight and supports targeted outreach
• Oversees deposit-only relationships with deposits currently unassigned
• Approves KYC profiles at onboarding after Event Driven Reviews and Periodic Reviews for high-risk customers business senior
• Management must approve KYC profiles at onboarding and Periodic Reviews
• Maintains customer KYC profiles and re-evaluates risk at the time of Event Driven Reviews and Periodic Reviews and make Consequence Management decisions
• Protects the interests of the organization- identifying and managing risks and escalates non-standard high-risk transactions
• Actively calls SB clients assigned and meets to deepen relationship manages customer service issues and identifies product needs
• Actively generates sales and referrals to all business partners in the bank to help meet the comprehensive financial needs of Small Business including: SBB BB Merchant Commercial Treasury Management Credit Card Retail ( Money Out Money In) and Wealth
• Develops Small Business product expertise to properly vet potential products fit for our customer base
• Provide clients with trusted advice and exceptional services
• Proactive calls to offer tailored products and services to clients guided by data-driven recommendations and identified business needs
• Contributes towards the achievement of SB sales and business development
• Digital literacy across a broad range of devices
• Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines related to servicing and sales practices

Education & Experience:

• Bachelors Degree or equivalent experience
• 7 years of related experience
• 4 years of calling and customer support related experience at a Small Business level
• Demonstrated ability to achieve and exceed marketing goals
• Tactful communicator able to exchange ideas and customer information in a concise and logical way
• A self-initiator with strong organizational planning and time management skills

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.