Middle Office Manager

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Administration

Management Level

Manager

Job Description & Summary

We are pleased to announce the establishment of an Engagement Middle Office (EMO) Manager role within Internal Firm Services. This role is responsible for managing and overseeing Engagement Middle Office operations ensuring accurate consistent and compliant execution of engagement setup maintenance and lifecycle activities across the firm.

The EMO Manager supports the delivery of end-to-end engagement administration activities across the Opportunity-to-Engagement (O2E) lifecycle. The role ensures adherence to defined procedures controls and governance standards acts as an escalation point for operational issues and supports the transition tostandardisedand scalable engagement administration processes.

This roleprovidesthe opportunity to lead a small operational team work closely with Finance and Engagement stakeholders and contribute to continuous improvement and change initiatives within a growing middle office environment

Responsibilities include but are not limited to:

Oversee engagement setup maintenance and lifecycle activities delivered by the EMO team

Ensure engagement data accuracy completeness and compliance across Salesforce Easy Engage Replicon and SAP

Review and approve engagement administration outputs to ensure quality consistency and audit readiness

Act as an escalation point for engagement setup data quality and operational issues

Coordinate issue resolution with Engagement Teams Finance Operations and Billing Middle Office

Ensure all activities are performed based on approved requests validated inputs and documented SOPs

Manage workload allocation andmonitorservice levels across EMO Specialists

Provideday-to-day guidance coaching and performance support to EMO team members

Support SAP testing go-live readiness and post-go-livestabilisationactivities

Ensure alignment with PwC governance internal controls and EMFI process standards

Identifyopportunities for process improvementstandardisation and automation

Maintain clear records and supporting documentation for all actions performed

Follow structured request-based and escalation processes

Identifyrecurring issues and contribute to continuous improvement initiatives

Experience and Skills

Minimum5 yearsexperience in finance operations engagement administration revenue operations or shared services roles

Demonstrated experience managing or supervising an operational team typically 35 direct reports

Experience planning team workload setting priorities and monitoring delivery against service levels

Strong understanding of the engagement lifecycle (O2E) operational controls and data dependencies

Experience working with SAP or similar ERP systems; Salesforce or similar tools is an advantage

Strong attention to detail and accountability for data quality and compliance

Ability to manage multiple priorities resolve issues independently and escalate appropriately

Experience working with structured processes SOPs and governance frameworks

Strong stakeholder management and communication skills

Comfortable working with system data reports and operational metrics

Unlock your potential with PwC Ireland

We believe that challenges are better solved together! Were inspiring and empowering our people to change the world. Powered by the latest technology youll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work and our continuous development and encouragement will help unlock your potential and take your career to the next level.

Enjoy PwCs perks

We reward your impact and support your wellbeing through a competitive compensation package inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at ( appreciated for being you

Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We believe this so much that we have signed up for the Business in the Community Elevate Pledge. ( can learn more about our culture of belonging and explore our range of inclusive programmes initiatives employee resource groups and more at .

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply wed love to hear from you!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please email us for more information.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Administrative Support Agile Database Administration Analytical Thinking Business Process Improvement Calendar Management Clerical Support Coaching and Feedback Collaborative Forecasting Communication Communications Management Concur Travel Conducting Research Confidential Information Handling Corporate Records Management Correspondence Management Creativity Credentialing Database Customer Relationship Management Customer Service Excellence Customer Service Management Data Entry Deployment Coordination 41 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

Required Experience:

Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - AdministrationManagement LevelManagerJob Description & SummaryWe are pleased to announce the establishment of an Engagement Middle Office (EMO) Manager role within Internal Firm Services. This role is responsible for m...